The evaluation of customer satisfaction on service delivery by post office in Malaysia: A service quality and service feature perspective

QRコード

The evaluation of customer satisfaction on service delivery by post office in Malaysia: A service quality and service feature perspective

The main objective of this chapter is to determine the level of customer satisfaction pertaining to the service offered by main district post office in the state of Terengganu, Malaysia. Respondents were chosen from all seven districts in the state by using a combination of quota and purposive sampl...

書誌詳細
出版年:	Advances in Business and Management
第一著者:	Mansor N.; Daud R.; Zakaria Z.; Daud N.M.
フォーマット:	Book chapter
言語:	English
出版事項:	Nova Science Publishers, Inc. 2011
オンライン･アクセス:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-84891538701&partnerID=40&md5=13bac84290dbc0b561f79490b97df609

類似資料

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country
著者:: 2-s2.0-85112557199
出版事項: (2021)

The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach
著者:: Mat A.; Bahry N.S.; Kori N.L.; Munir Z.A.; Daud N.M.
出版事項: (2019)

Service quality attributes affecting the satisfaction of KTM Komuter services
著者:: Ab. Karim S.N.; Mustafa M.; Haron S.; Rusli R.
出版事項: (2025)

Perceived service quality and risks towards satisfaction of online halal food delivery system: from the Malaysian perspectives
著者:: 2-s2.0-85196724906
出版事項: (2024)

Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction
著者:: 2-s2.0-85141395864
出版事項: (2023)

Assessing customer satisfaction on service quality of Light Rail Transit (LRT) transportation in Malaysia
著者:: 2-s2.0-85191975541
出版事項: (2024)

MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
著者:: 2-s2.0-44849138004
出版事項: (2007)

Service quality in two-and three star hotels: Empirical evidence in Malaysian hotel industry
著者:: Zakaria Z.; Othman A.K.; Daud N.M.; Mohamed I.S.
出版事項: (2011)

SAIS Service Quality and Student's Satisfaction towards the Implementation of Student Activity Information System (SAIS): The Moderating Role of SAIS Service Convenience
著者:: Humaidi N.; Shahrom M.; Jaafar M.S.; Shariff S.H.
出版事項: (2019)

Quality of service for mobile IP services in wireless network
著者:: Samad M.; Herman S.H.
出版事項: (2005)

The Relationship Between Service Quality and Occupants' Satisfaction: A Mixed-Use Building
著者:: 2-s2.0-85150304323
出版事項: (2023)

Can Internal Control Components Influence Internal Customer Satisfaction? An Applied Study in a Shared Service Centre
著者:: Muhammad K.; Rafi R.H.M.; Ghani E.K.; Sukmadilaga C.
出版事項: (2024)

CUSTOMER COMPLAINTS AND THE EFFECTIVENESS OF SERVICE GUARANTEES IN THE HOTEL INDUSTRY
著者:: Shahril A.M.; Aziz Y.A.
出版事項: (2022)

Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs
著者:: 2-s2.0-85081560973
出版事項: (2020)

Perception of distance learning (E-PJJ) students toward the service quality offered by the continuing education programme: A case study at higher education institutionin Malaysia
著者:: Zakaria Z.; Amirrudin F.A.; Awang M.; Daud N.M.
出版事項: (2010)

Sustainable financial services: reflection and future perspectives
著者:: Tuyon J.; Onyia O.P.; Ahmi A.; Huang C.-H.
出版事項: (2023)

Sustainable financial services: reflection and future perspectives
著者:: 2-s2.0-85141438014
出版事項: (2023)

AI Technology in IT Service Desk (ITSD)
著者:: Karahamo M.; Alden F.Z.; Nour Hindia M.H.D.; Daud A.Y.
出版事項: (2024)

Customers’ Opinions on Mobile Telecommunication Services in Malaysia using Sentiment Analysis
著者:: Rahim M.R.A.; Mahmud Y.; Abdul-Rahman S.
出版事項: (2021)

Measuring refurbishment contractors' service quality and client satisfaction: A case study at public institutions of higher education
著者:: 2-s2.0-84860604008
出版事項: (2012)

Assessment of Service Quality in the Fast-Food Restaurant
著者:: 2-s2.0-84939599741
出版事項: (2015)

Sports service quality for event venues: evidence from Malaysia
著者:: Ho Voon B.; Lee N.; Murray D.
出版事項: (2014)

ACCOUNTING SERVICE QUALITY BY SMALL MEDIUM PRACTICES: A REVIEW
著者:: 2-s2.0-85161953417
出版事項: (2023)

Assessing drivers of web technology investment in Malaysia service industry: An application of technological, organizational, and environmental (TOE) model
著者:: Mohamed I.S.; Omar N.; Daud N.M.; Marthandan G.
出版事項: (2009)

Can Brick-and-Click Stores Yield Returning Online Customers? Assessing In-house Logistics Service Quality (LSQ) of Multi-channel Retailers
著者:: 2-s2.0-85168463058
出版事項: (2023)

Measuring service quality in higher education: HEdPERF versus SERVPERF
著者:: 2-s2.0-31044435750
出版事項: (2006)

Recommendations for a Favourable Accommodation Service Experience: The Perspective of International Muslim Tourists in Malaysia
著者:: Zainol N.A.; Ahmad R.; Alias S.N.A.; Abdul Karim M.H.; Ismail N.S.
出版事項: (2024)

Security Patrolling System for Autonomous Navigation of Service Mobile Robot
著者:: Saufi M.S.A.M.; Wan Zakaria W.N.; Tomari R.
出版事項: (2024)

Effectiveness of Home-based Rehabilitation Program Services on Improving the QoL of Post-stroke Patients Post the Covid-19 Pandemic in Malang City
著者:: 2-s2.0-85210992272
出版事項: (2024)

Accessing drivers for organizational commitment towards the security controls implementation in the Malaysian online service in computer-based accounting system
著者:: Mohamed I.S.; Husna I.; Daud N.M.; Baharin Z.; Ismail S.W.
出版事項: (2012)

A PATH ANALYSIS OF THE HEALTHCARE UTILIZATION AND SERVICES SATISFACTION AMONG COMMUNITY-DWELLING INDIVIDUALS WITH SPINAL CORD INJURY IN MALAYSIA
著者:: Zainudin, 等
出版事項: (2025)

Recommendations for a Favourable Accommodation Service Experience: The Perspective of International Muslim Tourists in Malaysia
著者:: 2-s2.0-85216069470
出版事項: (2024)

The implementation of Malaysian m-Government services
著者:: 2-s2.0-84946015554
出版事項: (2015)

The influence of hospital services on patient satisfaction in OPDs: evidence from the transition to a digital system in South Punjab, Pakistan
著者:: 2-s2.0-85200499342
出版事項: (2024)

Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy
著者:: 2-s2.0-85107487922
出版事項: (2021)

Internet behavioral models for improving internet quality of service or user profiling: a systematic literature review
著者:: Lei Z.; Bashah N.S.K.
出版事項: (2024)

Socio-environmental dimensions of tourist service experience in homestays
著者:: 2-s2.0-85018393015
出版事項: (2017)

Employee retention of outsourcing catering services in malaysian government hospital
著者:: Baba N.; Yaakop M.R.; Bachok S.; Hamid Z.A.; Shahril A.M.
出版事項: (2016)

Adaptive Medium Access Control Protocol for Dynamic Medical Traffic With Quality of Service Provisioning in Wireless Body Area Network
著者:: Hassan W.H.W.; Sarang S.; Mohd Ali D.; Stojanovic G.M.; Muhamad W.N.W.; Ya'acob N.
出版事項: (2024)

Smart Hospitality: Leveraging Smartphone Apps for Service Innovation in Hotels
著者:: Yeo S.F.; Tan C.L.; Lim K.B.; Kong S.L.; Kim L.; Leong I.Y.C.
出版事項: (2024)