The evaluation of customer satisfaction on service delivery by post office in Malaysia: A service quality and service feature perspective
The main objective of this chapter is to determine the level of customer satisfaction pertaining to the service offered by main district post office in the state of Terengganu, Malaysia. Respondents were chosen from all seven districts in the state by using a combination of quota and purposive sampl...
| Published in: | Advances in Business and Management |
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| Main Author: | |
| Format: | Book chapter |
| Language: | English |
| Published: |
Nova Science Publishers, Inc.
2011
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84891538701&partnerID=40&md5=13bac84290dbc0b561f79490b97df609 |