Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur's 5-star hotels

Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur's 5-star hotels

One of the issues that are prevalent in the hospitality industry is employee turnover. If not handled it could lead to loss of valuable human capital. This current study was developed with the assumption that the turnover issue lies at the emotional level of the employees, therefore the objective wa...

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Published in:Current Issues in Hospitality and Tourism Research and Innovations - Proceedings of the International Hospitality and Tourism Conference, IHTC 2012
Main Author: Raja Mustapha R.I.P.; Wan Salman W.A.N.; Mohd Radzi S.
Format: Conference paper
Language:English
Published: 2012
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-84866937052&partnerID=40&md5=326ee54956828da17629c69d04c62828
id 2-s2.0-84866937052
spelling 2-s2.0-84866937052
Raja Mustapha R.I.P.; Wan Salman W.A.N.; Mohd Radzi S.
Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur's 5-star hotels
2012
Current Issues in Hospitality and Tourism Research and Innovations - Proceedings of the International Hospitality and Tourism Conference, IHTC 2012



https://www.scopus.com/inward/record.uri?eid=2-s2.0-84866937052&partnerID=40&md5=326ee54956828da17629c69d04c62828
One of the issues that are prevalent in the hospitality industry is employee turnover. If not handled it could lead to loss of valuable human capital. This current study was developed with the assumption that the turnover issue lies at the emotional level of the employees, therefore the objective was to identify the relationship between the emotional intelligence of front office front liner and their turnover intention in Kuala Lumpur's 5-star hotels. © 2012 Taylor & Francis Group.


English
Conference paper
author Raja Mustapha R.I.P.; Wan Salman W.A.N.; Mohd Radzi S.
spellingShingle Raja Mustapha R.I.P.; Wan Salman W.A.N.; Mohd Radzi S.
Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur's 5-star hotels
author_facet Raja Mustapha R.I.P.; Wan Salman W.A.N.; Mohd Radzi S.
author_sort Raja Mustapha R.I.P.; Wan Salman W.A.N.; Mohd Radzi S.
title Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur's 5-star hotels
title_short Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur's 5-star hotels
title_full Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur's 5-star hotels
title_fullStr Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur's 5-star hotels
title_full_unstemmed Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur's 5-star hotels
title_sort Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur's 5-star hotels
publishDate 2012
container_title Current Issues in Hospitality and Tourism Research and Innovations - Proceedings of the International Hospitality and Tourism Conference, IHTC 2012
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url https://www.scopus.com/inward/record.uri?eid=2-s2.0-84866937052&partnerID=40&md5=326ee54956828da17629c69d04c62828
description One of the issues that are prevalent in the hospitality industry is employee turnover. If not handled it could lead to loss of valuable human capital. This current study was developed with the assumption that the turnover issue lies at the emotional level of the employees, therefore the objective was to identify the relationship between the emotional intelligence of front office front liner and their turnover intention in Kuala Lumpur's 5-star hotels. © 2012 Taylor & Francis Group.
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language English
format Conference paper
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