Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur's 5-star hotels

by Raja Mustapha R.I.P.; Wan Salman W.A.N.; Mohd Radzi S.
Published in Current Issues in Hospitality and Tourism Research and Innovations - Proceedings of the International Hospitality and Tourism Conference, IHTC 2012 (2012)