Creating brand evangelists through service recovery: Evidence from the restaurant industry

by Rashid M.H.A.; Ahmad F.S.; Hasanordin R.
Published in Advanced Science Letters (2017)

The effects of service recovery on post-recovery satisfaction: A pilot study in casual restaurant context

by Rashid M.H.A.; Ahmad F.Sh.; Hasanordin R.
Published in Proceedings of the 26th International Business Information Management Association Conference - Innovation Management and Sustainable Economic Competitive Advantage: From Regional Development to Global Growth, IBIMA 2015 (2015)