Effect of Service Recovery towards Customer Satisfaction in Banking Industry
The purpose of this paper is to measure the relationship between the functional service recovery and technical service recovery towards customer satisfaction in banking industry. Both functional and technical is equally important in service quality especially in service recovery. The competition amo...
| Published in: | Journal of Information Technology Management |
|---|---|
| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
University of Tehran
2021
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85120875365&doi=10.22059%2fJITM.2021.83113&partnerID=40&md5=8e99a4adb8a935a4eb00d3758d9c9f51 |