Organizational learning culture and customer satisfaction: The mediating role of normative commitment
Purpose – The aim of this study is to develop a theoretical framework with which to investigate the inter-relationships between organizational learning culture, normative commitment and customer satisfaction through the use of empirical investigation across the service sector. Design/methodology/app...
| 发表在: | Learning Organization |
|---|---|
| 主要作者: | |
| 格式: | Retracted |
| 语言: | English |
| 出版: |
Emerald Publishing
2014
|
| 在线阅读: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84927518262&doi=10.1108%2fTLO-07-2014-0040&partnerID=40&md5=5c3da789bec9d45b37bbdcfa7e748d63 |