OVERTOURISM AND DESTINATION BRANDING: THE MEDIATING ROLE OF FUNCTIONAL AND EMOTIONAL VALUES AMONG TOURISTS

by Zarhari N.A.A.; Mat Som A.P.; Azinuddin M.; Hanafiah M.H.
Published in Tourism and Hospitality Management (2023)

CUSTOMER COMPLAINTS AND THE EFFECTIVENESS OF SERVICE GUARANTEES IN THE HOTEL INDUSTRY

by Shahril A.M.; Aziz Y.A.
Published in Tourism and Hospitality Management (2022)