OVERTOURISM AND DESTINATION BRANDING: THE MEDIATING ROLE OF FUNCTIONAL AND EMOTIONAL VALUES AMONG TOURISTS

بواسطة Zarhari N.A.A.; Mat Som A.P.; Azinuddin M.; Hanafiah M.H.
الحاوية / القاعدة Tourism and Hospitality Management (2023)

CUSTOMER COMPLAINTS AND THE EFFECTIVENESS OF SERVICE GUARANTEES IN THE HOTEL INDUSTRY

بواسطة Shahril A.M.; Aziz Y.A.
الحاوية / القاعدة Tourism and Hospitality Management (2022)