Smart Hospitality: Leveraging Smartphone Apps for Service Innovation in Hotels

QR رمز

Smart Hospitality: Leveraging Smartphone Apps for Service Innovation in Hotels

The hospitality industry has been revolutionized by smartphone applications, transforming guest interactions and streamlining hotel operations. This study focuses on smartphone app adoption in Malaysian hotels, particularly on service innovation and customer engagement. Through a comprehensive proce...

وصف كامل

التفاصيل البيبلوغرافية
الحاوية / القاعدة:	8th International Conference on Business and Information Management, ICBIM 2024
المؤلف الرئيسي:	2-s2.0-85217385453
التنسيق:	Conference paper
اللغة:	English
منشور في:	Institute of Electrical and Electronics Engineers Inc. 2024
الوصول للمادة أونلاين:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85217385453&doi=10.1109%2fICBIM63313.2024.10823510&partnerID=40&md5=3980abc546e64febfb275d2b552eb4e4

مواد مشابهة

Smart Hospitality: Leveraging Smartphone Apps for Service Innovation in Hotels
بواسطة: Yeo S.F.; Tan C.L.; Lim K.B.; Kong S.L.; Kim L.; Leong I.Y.C.
منشور في: (2024)

Service quality in two-and three star hotels: Empirical evidence in Malaysian hotel industry
بواسطة: Zakaria Z.; Othman A.K.; Daud N.M.; Mohamed I.S.
منشور في: (2011)

CUSTOMER COMPLAINTS AND THE EFFECTIVENESS OF SERVICE GUARANTEES IN THE HOTEL INDUSTRY
بواسطة: Shahril A.M.; Aziz Y.A.
منشور في: (2022)

Mobile App Based Participatory Irrigation Management (APP-PIM)
بواسطة: Deepak T.J.; Goyal S.B.; Zhu L.; Chee W.
منشور في: (2024)

From Posts to Action: Leveraging Social Media to Inspire Food Waste Reduction in Hospitality for a Net Zero Future
بواسطة: Chang, وآخرون
منشور في: (2024)

Leveraging Fintech Services to Drive Financial Inclusion among Women in Development and Emerging Markets: A Case Study in Malaysia
بواسطة: 2-s2.0-86000035709
منشور في: (2024)

Sponsorship leverage and its effects on brand image
بواسطة: 2-s2.0-84907326224
منشور في: (2015)

Who’s at risk for smartphone nomophobia and pathology; the young or matured urban millennials?
بواسطة: 2-s2.0-85032185327
منشور في: (2017)

Employee retention of outsourcing catering services in malaysian government hospital
بواسطة: Baba N.; Yaakop M.R.; Bachok S.; Hamid Z.A.; Shahril A.M.
منشور في: (2016)

PRECISE EVALUATION OF 3D BUILDING INTERIOR USING SMARTPHONE LIDAR AND TLS
بواسطة: 2-s2.0-85215861676
منشور في: (2024)

Application of graph theory and matrix approach as decision analysis tool for smartphone selection
بواسطة: 2-s2.0-85078669995
منشور في: (2019)

Investigation of Screen Time Inclination and the Accompanying Visual and Musculoskeletal Discomfort in Young Smartphone Users
بواسطة: 2-s2.0-85123119502
منشور في: (2022)

A review on orchestration distributed systems for IoT smart services in fog computing
بواسطة: 2-s2.0-85097811372
منشور في: (2021)

PRECISE EVALUATION OF 3D BUILDING INTERIOR USING SMARTPHONE LIDAR AND TLS
بواسطة: Hamid M.A.A.; Saraf N.M.; Razali M.H.; Rasam A.R.A.; Jalil A.H.A.
منشور في: (2024)

Transformational leadership and innovative work behavior in three-star hotels: mediating role of leader-member exchange, knowledge sharing and voice behavior
بواسطة: 2-s2.0-85119321158
منشور في: (2024)

Innovations in Computational IntelligenceAutomated IoT-Based Smart Plant Watering System For Revolutionizing Plant Care
بواسطة: 2-s2.0-85214678764
منشور في: (2024)

TaLNA App: An Interactive Numeracy Mobile Learning Application for Children with Autism
بواسطة: 2-s2.0-85179006043
منشور في: (2023)

Advancing Pre-Hospital Emergency Medical Services: An AI-Powered Approach to Voice-Activated Technologies
بواسطة: Azman, وآخرون
منشور في: (2024)

Islamic tourism: The practices of a shariah-compliant hotel in de palma hotel, Malaysia
بواسطة: 2-s2.0-85108745787
منشور في: (2019)

Predicting proactive service performance: The role of employee engagement and positive emotional labor among frontline hospitality employees
بواسطة: 2-s2.0-85086725100
منشور في: (2020)

Innovations in Computational IntelligenceAutomated IoT-Based Smart Plant Watering System For Revolutionizing Plant Care
بواسطة: Aminah Nordin S.; Mohd Yusoff Z.; Fadzilah Razali N.; Majdi Mphd Hafez A.; Nadia Mohamad N.
منشور في: (2024)

‘WAIT’ … A Mobile App to Navigate and Assist Towards Polite and Effective Online Communication
بواسطة: 2-s2.0-85129979247
منشور في: (2022)

The influence of hospital services on patient satisfaction in OPDs: evidence from the transition to a digital system in South Punjab, Pakistan
بواسطة: 2-s2.0-85200499342
منشور في: (2024)

Roles of English for Specific Purposes (ESP) in STEM Education to Leverage Sustainable Education
بواسطة: Rafiq K.R.M.; Hashim H.; Yunus M.M.
منشور في: (2024)

Experience, Trust, eWOM Engagement and Usage Intention of AI Enabled Services in Hospitality and Tourism Industry: Moderating Mediating Analysis
بواسطة: 2-s2.0-85146982451
منشور في: (2024)

EZmedZA: An mHealth app for elderly patient in supporting medication self-management
بواسطة: Zainal A.; Aziz N.F.A.; Ahmad N.A.; Nawi H.S.A.; Hassan M.A.A.
منشور في: (2023)

Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy
بواسطة: 2-s2.0-85107487922
منشور في: (2021)

Work Ergonomics and Employee Task Performance in the Hospitality and Tourism Industry: The Moderating Role of Gender, Length of Service, and Employment Status
بواسطة: Abdul Latip S.N.N.; Abdul Latip M.S.; Daniels G.
منشور في: (2025)

Development of a prediction model for emergency medical service witnessed traumatic out-of-hospital cardiac arrest: A multicenter cohort study
بواسطة: 2-s2.0-85167977244
منشور في: (2024)

IMars: Intelligent Municipality Augmented Reality Service for Efficient Information Dissemination based on Deep Learning algorithm in Smart City of Jeddah
بواسطة: 2-s2.0-85081165787
منشور في: (2019)

EEG Signal Processing Using Deep Learning for Motor Imagery Tasks: Leveraging Signal Images
بواسطة: Amran H.N.; Markom M.A.; Awang S.A.; Adom A.H.; Tan E.S.M.M.; Markom A.M.
منشور في: (2025)

The performance of diagnostic-robust generalized potentials for the identification of multiple high leverage points in linear regression
بواسطة: Habshah M.; Norazan M.R.; Imon A.H.M.R.
منشور في: (2009)

A Hybrid Personalized Text Simplification Framework Leveraging the Deep Learning-based Transformer Model for Dyslexic Students
بواسطة: 2-s2.0-85178234362
منشور في: (2024)

'CLASSKICK' an interactive online app to Support Students' Learning: A case study on Mandarin as a foreign learning
بواسطة: 2-s2.0-85109076962
منشور في: (2021)

Dental students’ perception of a self-preference musical mobile app used as a relaxing tool in the clinical setting
بواسطة: 2-s2.0-86000325807
منشور في: (2025)

Development and Usability Assessment of a Mobile App (Demensia KITA) to Support Dementia Caregivers in Malaysia: A Study Protocol
بواسطة: 2-s2.0-85139812881
منشور في: (2022)

HOTEL GUESTS' CUSTOMER VALUE: LGBTQ PERSPECTIVE
بواسطة: Herjanto, وآخرون
منشور في: (2024)

HOTEL GUESTS’ CUSTOMER VALUE: LGBTQ PERSPECTIVE
بواسطة: Herjanto H.; Garza R.F.; Cary J.C.; Kasuma J.
منشور في: (2024)

When Silence Speaks: Public Service Innovation, Village Authority, and the Negotiation of Traditional Justice in Rural Indonesia’s Youth Protection System
بواسطة: Setijaningrum E.; Mardiyanta A.; Wardiyanto B.; Samad S.A.
منشور في: (2025)

Leveraging capabilities of technology into a circular supply chain to build circular business models: A state-of-the-art systematic review
بواسطة: 2-s2.0-85112704527
منشور في: (2021)