Implications of ChatGPT in Library Services: A systematic review

• Published in: ENVIRONMENT-BEHAVIOUR PROCEEDINGS JOURNAL
• Main Authors: Zakaria, Norizan; Sani, Mad Khir Johari Abdullah
• Format: Proceedings Paper
• Language: English
• Published: E-IPH LTD UK 2024
• Subjects: Environmental Sciences & Ecology
• Online Access: https://www-webofscience-com.uitm.idm.oclc.org/wos/woscc/full-record/WOS:001283042200030

Libraries play a crucial role in delivering reliable information using emerging technologies like artificial intelligence (AI), specifically ChatGPT. This study systematically reviews 11 articles from Scopus and Web of Science, focusing on ChatGPT's implications for library services. The identified themes and cataloging and classification. While ChatGPT offers various benefits, challenges such as intellectual property, privacy, bias, accuracy, and reliability limitations exist. This article underscores the need for in-depth qualitative or quantitative studies to explore ChatGPT's potential in library services.