Factors Influencing User Satisfaction E-Study Public Sector (EPSA) System: The case of civil servant

• Published in: ENVIRONMENT-BEHAVIOUR PROCEEDINGS JOURNAL
• Main Authors: Jinah, Nor Nadia Ali; Bahry, Farrah Diana Saiful; Zaini, Muhamad Khairulnizam
• Format: Proceedings Paper
• Language: English
• Published: E-IPH LTD UK 2024
• Subjects: Environmental Sciences & Ecology
• Online Access: https://www-webofscience-com.uitm.idm.oclc.org/wos/woscc/full-record/WOS:001276023400032

The technological era has revolutionized education, making it accessible to all. Malaysia's government introduced E-Study Public Sector (EPSA) as an online learning platform for government servants, but user feedback and satisfaction remain uncertain. A study involving 226 civil servants from the Ministry of Health found moderate learning satisfaction using EPSA. Inferential analysis using partial least square structural equation modeling (PLS-SEM) revealed a significant relationship between perceived ease of use, self-efficacy, and web design and content quality, except for perceived usefulness. The results suggest that e-learner satisfaction factors must be considered for continuous usage intention and organizational technological innovation.