Service quality attributes affecting the satisfaction of KTM Komuter services

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Service quality attributes affecting the satisfaction of KTM Komuter services

This research aims to evaluate the service quality within the commuter system of Klang Valley, Malaysia, specifically the KTM Komuter, by constructing empirical statistical models known as KOMIQUAL models. The primary objective is to identify and quantify the significance or impact of various variab...

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Bibliographic Details
Published in:	TRANSPORTATION PLANNING AND TECHNOLOGY
Main Authors:	Ab Karim, Siti Nurbaya; Mustafa, Masria; Haron, Suria; Rusli, Rusdi
Format:	Article; Early Access
Language:	English
Published:	TAYLOR & FRANCIS LTD 2024
Subjects:	Transportation
Online Access:	https://www-webofscience-com.uitm.idm.oclc.org/wos/woscc/full-record/WOS:001188062800001

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