Adoption intention of e-government application for public health risk communication: Risk information, social media competence and trust in the government

Backgrounds: Effective risk communication depends on the government's ability to deploy the latest communication technologies to promptly educate its citizens of new hazards and assist them in making informed decisions. This study investigates the influence of risk information seeking, social m...

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Published in:JOURNAL OF PUBLIC HEALTH RESEARCH
Main Authors: Chuah, Soo-Cheng; Mohamad Arshad, Afiza Azura; Mohd Arifin, Azitadoly
Format: Article
Language:English
Published: SAGE PUBLICATIONS INC 2024
Subjects:
Online Access:https://www-webofscience-com.uitm.idm.oclc.org/wos/woscc/full-record/WOS:001138412200001
author Chuah
Soo-Cheng; Mohamad Arshad
Afiza Azura; Mohd Arifin
Azitadoly
spellingShingle Chuah
Soo-Cheng; Mohamad Arshad
Afiza Azura; Mohd Arifin
Azitadoly
Adoption intention of e-government application for public health risk communication: Risk information, social media competence and trust in the government
Public, Environmental & Occupational Health
author_facet Chuah
Soo-Cheng; Mohamad Arshad
Afiza Azura; Mohd Arifin
Azitadoly
author_sort Chuah
spelling Chuah, Soo-Cheng; Mohamad Arshad, Afiza Azura; Mohd Arifin, Azitadoly
Adoption intention of e-government application for public health risk communication: Risk information, social media competence and trust in the government
JOURNAL OF PUBLIC HEALTH RESEARCH
English
Article
Backgrounds: Effective risk communication depends on the government's ability to deploy the latest communication technologies to promptly educate its citizens of new hazards and assist them in making informed decisions. This study investigates the influence of risk information seeking, social media competency and trust in the government on the intention to adopt e-government apps for communicating public health risks. Design and methods: To achieve the study's objective, a convenience sample of 149 Malaysian residents residing in Shah Alam was obtained via a structured questionnaire and subsequently analyzed using the Partial Least Squares-Structural Equation Method. The validity and reliability of the study were evaluated through the outer loadings, Average Variance Extracted (AVE), and Composite Reliability (CR). The influence of underlying factors on the outcome was evaluated by examining path coefficients, standard errors, and t-values. Results: The measurement model suggested to use three items to measure the risk information seeking and five to measure trust in the government information and social competence. Loadings ranged from 0.681 to 0.972. The three factors explained the 43.2% of the outcome variability, and all had a positive effect on the intention to adopt information from the e-government application with coefficients estimates ranging from 0.133 to 0.541. The model showed an adequate predictive relevance with Q(2) = 0.381 Conclusion: Public health risk communication via e-government applications rely on the active and accountable engagement of the citizens. To stimulate higher acceptance and utilization of government digital services for sustainable health risk communication and management, the government must raise the public's level of digital literacy and proficiency. By offering training programs and demonstrations, the government may also need to think about making investments in education about digital and technological skill levels.
SAGE PUBLICATIONS INC
2279-9028
2279-9036
2024
13
1
10.1177/22799036231217804
Public, Environmental & Occupational Health
gold
WOS:001138412200001
https://www-webofscience-com.uitm.idm.oclc.org/wos/woscc/full-record/WOS:001138412200001
title Adoption intention of e-government application for public health risk communication: Risk information, social media competence and trust in the government
title_short Adoption intention of e-government application for public health risk communication: Risk information, social media competence and trust in the government
title_full Adoption intention of e-government application for public health risk communication: Risk information, social media competence and trust in the government
title_fullStr Adoption intention of e-government application for public health risk communication: Risk information, social media competence and trust in the government
title_full_unstemmed Adoption intention of e-government application for public health risk communication: Risk information, social media competence and trust in the government
title_sort Adoption intention of e-government application for public health risk communication: Risk information, social media competence and trust in the government
container_title JOURNAL OF PUBLIC HEALTH RESEARCH
language English
format Article
description Backgrounds: Effective risk communication depends on the government's ability to deploy the latest communication technologies to promptly educate its citizens of new hazards and assist them in making informed decisions. This study investigates the influence of risk information seeking, social media competency and trust in the government on the intention to adopt e-government apps for communicating public health risks. Design and methods: To achieve the study's objective, a convenience sample of 149 Malaysian residents residing in Shah Alam was obtained via a structured questionnaire and subsequently analyzed using the Partial Least Squares-Structural Equation Method. The validity and reliability of the study were evaluated through the outer loadings, Average Variance Extracted (AVE), and Composite Reliability (CR). The influence of underlying factors on the outcome was evaluated by examining path coefficients, standard errors, and t-values. Results: The measurement model suggested to use three items to measure the risk information seeking and five to measure trust in the government information and social competence. Loadings ranged from 0.681 to 0.972. The three factors explained the 43.2% of the outcome variability, and all had a positive effect on the intention to adopt information from the e-government application with coefficients estimates ranging from 0.133 to 0.541. The model showed an adequate predictive relevance with Q(2) = 0.381 Conclusion: Public health risk communication via e-government applications rely on the active and accountable engagement of the citizens. To stimulate higher acceptance and utilization of government digital services for sustainable health risk communication and management, the government must raise the public's level of digital literacy and proficiency. By offering training programs and demonstrations, the government may also need to think about making investments in education about digital and technological skill levels.
publisher SAGE PUBLICATIONS INC
issn 2279-9028
2279-9036
publishDate 2024
container_volume 13
container_issue 1
doi_str_mv 10.1177/22799036231217804
topic Public, Environmental & Occupational Health
topic_facet Public, Environmental & Occupational Health
accesstype gold
id WOS:001138412200001
url https://www-webofscience-com.uitm.idm.oclc.org/wos/woscc/full-record/WOS:001138412200001
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