Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction

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Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction

Purpose: The purpose of this paper is to examine the factors influencing passenger adoption and behaviour of self-service technology (SST) in airports. This study adopted the Theory Acceptance Model (TAM) and extended the model by including the need for human interaction (NI) construct in the study...

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Bibliographic Details
Published in:	Heliyon
Main Author:	2-s2.0-85076018851
Format:	Article
Language:	English
Published:	Elsevier Ltd 2019
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85076018851&doi=10.1016%2fj.heliyon.2019.e02960&partnerID=40&md5=dfe43e0db82083bc91a3683f2d041248

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