MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS

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MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS

Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in th...

書目詳細資料
發表在:	Journal of Business Logistics
主要作者:	2-s2.0-44849138004
格式:	Article
語言:	English
出版:	Wiley-Blackwell 2007
在線閱讀:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-44849138004&doi=10.1002%2fj.2158-1592.2007.tb00062.x&partnerID=40&md5=9591ca9f7a78c7383ebe72c785af831c

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