Understanding tourist mobile hotel booking behaviour: Incorporating perceived enjoyment and perceived price value in the modified Technology Acceptance Model

This study examines how mobile technology adoption influences customers' intention to book hotel rooms via smartphone. This study empirically incorporated perceived enjoyment and perceived value in the modified Technology Acceptance Model (m-TAM) and tested it as a unified model. Partial Least...

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书目详细资料
发表在:Tourism and Management Studies
主要作者: 2-s2.0-85103297147
格式: 文件
语言:English
出版: University of Algarve 2021
在线阅读:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85103297147&doi=10.18089%2fTMS.2021.170102&partnerID=40&md5=92f642ca8042dce86685ba3f7ab2dde2
实物特征
总结:This study examines how mobile technology adoption influences customers' intention to book hotel rooms via smartphone. This study empirically incorporated perceived enjoyment and perceived value in the modified Technology Acceptance Model (m-TAM) and tested it as a unified model. Partial Least Square-Structural equation modelling (PLS-SEM) was applied to estimate the proposed research framework based on the survey data collected from 386 travellers who booked hotels via their smartphones. The structural model confirms perceived usefulness, perceived ease of use, perceived enjoyment, and perceived price value significantly influence consumers' behavioural intentions toward mobile hotel booking. This study confirms that TAM can be extended and employed to predict and explain the acceptance of the new technologies in service industries. This study also provides valuable theoretical contributions in developing and testing related theories and practical implications to hotel operators, online travel agencies (OTAs), and hospitality technology suppliers. © 2021 Journal of Neonatal Surgery. All rights reserved.
ISSN:21828458
DOI:10.18089/TMS.2021.170102