An Investigation of Brand Experience on Brand Attachment, Knowledge, and Trust in the Lodging Industry

With the increase of tourists to many destinations, the local lodging industry sector is facing intense challenges. The reassurance of name-brand accommodation helps travelers feel more at ease in a new environment and guarantee them a positive lodging experience. This study examines how travelers’...

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書目詳細資料
發表在:Journal of Hospitality Marketing and Management
主要作者: 2-s2.0-84973594804
格式: Article
語言:English
出版: Routledge 2017
在線閱讀:https://www.scopus.com/inward/record.uri?eid=2-s2.0-84973594804&doi=10.1080%2f19368623.2016.1172534&partnerID=40&md5=ced0be31ffd83af062132788838ad9b4
實物特徵
總結:With the increase of tourists to many destinations, the local lodging industry sector is facing intense challenges. The reassurance of name-brand accommodation helps travelers feel more at ease in a new environment and guarantee them a positive lodging experience. This study examines how travelers’ experiences with name-brand hotels influence their attachment to, knowledge of, and trust in brand names. Specifically, brand experience was identified as a holistic concept, incorporating sensory, affective, behavioral, and intellectual aspects. The results show the significant, positive relationships between brand experience and brand-related variables (brand knowledge, brand attachment, and brand trust). This study provides a foundation for future research investigating tourists’ lodging choices and suggests strategies for hotel brand managers. © 2016 Taylor & Francis Group, LLC.
ISSN:19368623
DOI:10.1080/19368623.2016.1172534