Measuring refurbishment contractors' service quality and client satisfaction: A case study at public institutions of higher education

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Measuring refurbishment contractors' service quality and client satisfaction: A case study at public institutions of higher education

This study aimed to examine contractors' service quality performance and to explore the relationship between service quality and client satisfaction when undertaking refurbishment projects for public institutions of higher learning in Malaysia. Data were collected through a structured questionn...

書目詳細資料
發表在:	Pertanika Journal of Social Science and Humanities
主要作者:	2-s2.0-84860604008
格式:	Article
語言:	English
出版:	2012
在線閱讀:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-84860604008&partnerID=40&md5=a8dd7ecb1482431dc5b42b4bdafc3eef

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