Measuring refurbishment contractors' service quality and client satisfaction: A case study at public institutions of higher education

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Measuring refurbishment contractors' service quality and client satisfaction: A case study at public institutions of higher education

This study aimed to examine contractors' service quality performance and to explore the relationship between service quality and client satisfaction when undertaking refurbishment projects for public institutions of higher learning in Malaysia. Data were collected through a structured questionn...

書誌詳細
出版年:	Pertanika Journal of Social Science and Humanities
第一著者:	2-s2.0-84860604008
フォーマット:	論文
言語:	English
出版事項:	2012
オンライン･アクセス:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-84860604008&partnerID=40&md5=a8dd7ecb1482431dc5b42b4bdafc3eef

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