Measuring refurbishment contractors' service quality and client satisfaction: A case study at public institutions of higher education
This study aimed to examine contractors' service quality performance and to explore the relationship between service quality and client satisfaction when undertaking refurbishment projects for public institutions of higher learning in Malaysia. Data were collected through a structured questionn...
| 发表在: | Pertanika Journal of Social Science and Humanities |
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| 主要作者: | |
| 格式: | 文件 |
| 语言: | English |
| 出版: |
2012
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| 在线阅读: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84860604008&partnerID=40&md5=a8dd7ecb1482431dc5b42b4bdafc3eef |