Information seeking behavior among IT professionals in using electronic records management system

• 發表在: Advanced Science Letters
• 主要作者: 2-s2.0-84946900712
• 格式: Article
• 語言: English
• 出版: American Scientific Publishers 2015
• 在線閱讀: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84946900712&doi=10.1166%2fasl.2015.6226&partnerID=40&md5=daf3c00c71e5ac30b415447c3f6c058a

The development and implementation of an information system in an organization must contribute to higher productivity and better performance. However, an under-utilized electronic records management system in a shipping company draws attention to research. An investigation found metadata classification developed and used in the system is less meaningful as users are not interested in using it for information seeking. Instead, they developed their own trend in searching for and retrieving information and records. The main contributing factor is lack of training as users perceived it is not useful for them with IT background. Organization must provide relevant training to employees. Policies and guidelines must be established and the enforcement both is crucial in ensuring efficient information seeking behavior is practiced in the organization. © 2015 American Scientific Publishers. All rights reserved.