Predicting proactive service performance: The role of employee engagement and positive emotional labor among frontline hospitality employees
While previous research has improved our knowledge of how leadership influences employee behavior, the role of potential processes and contingencies in this relationship remains relatively unexplored. In the current study, based on the Self-determination Theory (SDT), we intend to contribute to this...
| Published in: | Cogent Business and Management |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Cogent OA
2020
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85086725100&doi=10.1080%2f23311975.2020.1771117&partnerID=40&md5=758f3f65601b999c8810c7ab1bc911c4 |