Work Ergonomics and Employee Task Performance in the Hospitality and Tourism Industry: The Moderating Role of Gender, Length of Service, and Employment Status
This study investigates the influence of work ergonomics on employee task performance from an employee perspective within the hospitality and tourism industry, employing three key exogenous factors: physical ergonomics, organizational ergonomics, and cognitive ergonomics. Data from 243 respondents w...
| 总结: | This study investigates the influence of work ergonomics on employee task performance from an employee perspective within the hospitality and tourism industry, employing three key exogenous factors: physical ergonomics, organizational ergonomics, and cognitive ergonomics. Data from 243 respondents were analyzed using the Smart-PLS software version 3. The results indicate a notable and favorable correlation between physical ergonomics, organizational ergonomics, and cognitive ergonomics to employee task performance. Additionally, PLS-MGA analysis revealed a significant moderating impact of length of service and employment status on the tested hypothesis. Specifically, the relationship between organizational ergonomics and task performance is stronger for employees with less than 5 years of service compared to those with 5 years or more, and the relationship between cognitive ergonomics and employee task performance is stronger for those with more than 5 years of service than those with less than 5 years. A stronger relationship between organizational ergonomics and employee task performance was reported for contract/part-time employees compared to permanent employees. These findings highlight the importance of optimizing ergonomic conditions in the workplace, particularly in the hospitality and tourism industry, where the well-being and performance of employees are paramount. © 2025 Taylor & Francis Group, LLC. |
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| ISSN: | 1528008X |
| DOI: | 10.1080/1528008X.2025.2460057 |