| Summary: | In recent years, the digital heritage sector has experienced gradual expansion and development within worldwide industry. Concurrently, the utilisation of digital tools linked with software and hardware has emerged as a viable solution in the preservation and management of built heritage, promising enhanced efficiency in conservation and operational processes. While the digitalisation approach has gained widespread recognition and adoption globally, its implementation within the Malaysian industry remains limited. This limitation can be attributed to the slow uptake of new skill sets, particularly proficiency in 3D modelling and understanding the digital approach. In order to cope with the challenges, deeper insights are required; thus, this paper presents findings from a qualitative study conducted through focus group interviews with stakeholders and conservation experts held on the 20th of September 2023. The primary objective of this study is to identify the current challenges encountered in the practice and implementation of digitalisation of heritage information systems for built heritage in Malaysia, utilising digital tools. This study identifies several obstacles to the implementation of digital heritage information systems in Malaysia, which can be classified into four main categories which are people, encompassing training, education, attitude, and management efforts; process, including modelling and integration; technology, encompassing software, hardware, and compatibility; and policy, encompassing guidelines, contracts, procurement, and legislation. © 2024, Construction Research Institute of Malaysia. All rights reserved.
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