From first visit to forever fans: crafting customer loyalty in glamping through experience quality and engagement

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From first visit to forever fans: crafting customer loyalty in glamping through experience quality and engagement

This study contains two primary research aims. The first objective is to investigate the structure, dimensions, and indicators of experience quality at glamping resorts. Additionally, the study aims to analyze the interconnections between experience quality, trust, satisfaction, engagement, and cust...

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Bibliographic Details
Published in:	Cogent Business and Management
Main Author:	Hapsari R.; Hussein A.S.; Ghofar A.; Hanafiah M.H.
Format:	Article
Language:	English
Published:	Cogent OA 2024
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85207166325&doi=10.1080%2f23311975.2024.2416938&partnerID=40&md5=b3cc66c28a79658bbe95396db7bc8f88

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