From first visit to forever fans: crafting customer loyalty in glamping through experience quality and engagement

QR Code

From first visit to forever fans: crafting customer loyalty in glamping through experience quality and engagement

This study contains two primary research aims. The first objective is to investigate the structure, dimensions, and indicators of experience quality at glamping resorts. Additionally, the study aims to analyze the interconnections between experience quality, trust, satisfaction, engagement, and cust...

Full description

Bibliographic Details
Published in:	Cogent Business and Management
Main Author:	Hapsari R.; Hussein A.S.; Ghofar A.; Hanafiah M.H.
Format:	Article
Language:	English
Published:	Cogent OA 2024
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85207166325&doi=10.1080%2f23311975.2024.2416938&partnerID=40&md5=b3cc66c28a79658bbe95396db7bc8f88

Similar Items

From first visit to forever fans: crafting customer loyalty in glamping through experience quality and engagement
by: Hapsari, et al.
Published: (2024)

Customer satisfaction and loyalty in Malaysian Islamic banks: A PAKSERV investigation
by: Kashif M.; Shukran S.S.W.; Rehman M.A.; Sarifuddin S.
Published: (2015)

Predicting sustainable tourism: examining customers' intention to visit green hotels using an extended norm activation model
by: Waris, et al.
Published: (2024)

Predicting sustainable tourism: examining customers’ intention to visit green hotels using an extended norm activation model
by: Waris I.; Mohd Suki N.
Published: (2024)

Impact of COVID-19 Pandemic on Customer Satisfaction and Loyalty Index for Public Transport
by: Norzelan N.F.; Ishak S.Z.; Haron S.; Sarifah Radiah Shariff S.; Yaacob T.Z.
Published: (2022)

Interlinkage of Perceived Ecotourism Design Affordance, Perceived Value of Destination Experiences, Destination Reputation, and Loyalty
by: Azinuddin M.; Mohammad Nasir M.B.; Hanafiah M.H.; Mior Shariffuddin N.S.; Kamarudin M.K.A.
Published: (2022)

How Does Gamification in an E-Commerce Platform Drive Customer Experience? The Mediating Roles of Perceived Enjoyment and Brand Engagement
by: Lacap J.P.G.; Ricafrente M.I.L.; Caponpon J.; Medina R.; Raneses R.A.; Centeno Z.; Syed Annuar S.N.
Published: (2023)

Does Customer Loyalty Lead to Successful Automotive Industry? a Study of Malaysian Consumer
by: Ruslan M.S.; Razak N.S.A.; Kamaruding M.; Alshurideh M.
Published: (2023)

Creating memorable theme park experiences: the role of customer-to-customer interactions, perceived similarity and sense of immersive
by: Wiyata, et al.
Published: (2024)

Interactive Craft Activities - Elevating Special Needs Education Learning Tools with “Craft Interactive Teaching Approach”
by: Maaruf S.Z.; Syawani N.; Subramaniam T.S.
Published: (2021)

Raising Environmental Awareness Through the Making of Craft-Based Object
by: Lufiani, et al.
Published: (2024)

The need of gamified assessment for engaging learning experience
by: Hawari N.; Zain N.H.M.; Baharum A.
Published: (2020)

Optimizing brand loyalty through user-centric product package design: A study of user experience in dairy industry
by: Wang, et al.
Published: (2024)

Optimizing brand loyalty through user-centric product package design: A study of user experience in dairy industry
by: Wang F.; Wang Y.; Han Y.; Cho J.H.
Published: (2024)

Exploring customer service experience equity on the customers’ behavioral intention in tourism industry
by: Hashim N.; Haque A.; Wahab A.A.O.A.
Published: (2014)

Tourists' intention to visit green hotels: building on the theory of planned behaviour and the value-belief-norm theory
by: Fauzi M.A.; Hanafiah M.H.; Kunjuraman V.
Published: (2024)

Development of a Multi-Fan System (MFS) in a Plant Factory with Artificial Light
by: Abdul Kader M.M.M.; Razali Z.B.; Mustafa W.A.; Mansor M.N.; Nagoor Gunny A.A.; Akbar M.F.; Osman M.K.; Setumin S.; Idris M.; Bin Ramli M.A.; Sharifful Mizam N.S.
Published: (2022)

In China, customer engagement mediates between brand image and purchase intention of premium hotels
by: Hoo W.C.; Xiaoyan L.; Ziyae B.; Ramli S.; Moosa V.
Published: (2023)

The Impact of Consumption Values Towards Intention to Visit Green Hotel
by: Joibi N.S.B.; Annuar S.N.S.
Published: (2021)

Meal pace experience, customer satisfaction and customer revisit intention at casual dining restaurants in Kuala Lumpur
by: Ismail H.; Amirhonarvari S.; Radzi S.M.
Published: (2012)

Meal pace experience, customer satisfaction and customer revisit intention at casual dining restaurants in Kuala Lumpur
by: Ismail H.; Amirhonarvari S.; Radzi S.M.
Published: (2012)

An Exploratory Study of First Year Nursing Students Toward Their Perception on The First Experience of Clinical Practice – A Qualitative Study
by: binti Sh Abdullah S.S.; binti Zaini N.H.; Ideris N.A.; Rofi S.N.M.
Published: (2022)

Crafting standards of news quality on cross-media platforms: Exploring the perspectives of multimedia journalists through interpretative phenomenological analysis
by: Esa I.L.; Wan Zainodin W.H.; Hamzah M.
Published: (2024)

Crafting standards of news quality on cross-media platforms: Exploring the perspectives of multimedia journalists through interpretative phenomenological analysis
by: Esa, et al.
Published: (2024)

INCREASE BRAND LOYALTY THROUGH BRAND BENEFITS ON DOMESTIC PRODUCTS IN INDONESIA
by: Dirgantari P.D.; Yusary S.; Wibowo L.A.; Hidayat Y.M.; Soegoto E.S.; Mahphoth M.H.B.; Martha J.A.
Published: (2022)

Malaysia Textile Craft Industry: Innovation Inspired by Bamboo for Batik Block Contemporary Design
by: Lias H.; Ismail A.R.; Hamid H.A.
Published: (2020)

Examining attraction loyalty formation in creative tourism
by: Suhartanto D.; Brien A.; Sumarjan N.; Wibisono N.
Published: (2018)

Cooling effectiveness of cooling fan coupling on polymer electrolyte membrane fuel cell stacks with varied channel aspect ratios and air humidity
by: Mohamed W.
Published: (2014)

Augmented and Virtual Reality (AR/VR) in Marketing: Developing Immersive Client Experiences to Increase Engagement
by: Sheena; Km S.M.; Ramachandran K.K.; Hasbullah N.N.; Anute N.; Muralidhar L.B.
Published: (2023)

Halophenol rearrangement in Lewis acid-catalyzed Friedel-Crafts conditions: Evidence of competitive initial protonation and acylation
by: Saha K.; Lajis N.H.; Abas F.; Naji N.A.; Hamzah A.S.; Shaari K.
Published: (2008)

Ethnocentrism and Revisit Intention of Heritage Hotels in Indonesia: A Serial Mediation of Customer Experience and Hotel Image
by: Dhewi T.S.; Narmaditya B.S.; Mukhlis I.; Ridzuan A.R.
Published: (2023)

Commitment and loyalty of the hearing impaired employees in the fast food restaurant
by: Yusoff N.M.; Darimi S.N.A.; Zahari M.S.M.; Mustapha N.A.; Ghani F.A.
Published: (2016)

Tourists’ satisfaction and loyalty towards food tourism in Georgetown, Penang
by: Kamal S.B.M.; Bukhari N.F.M.; Abdullah D.; Din N.
Published: (2016)

Dr First Aider: A vertical chatbot for First Aid
by: Kasinathan, et al.
Published: (2024)

Student immersive experiences engaging with panoramic animations in the post-pandemic era: Examining hedonic motivation, positive emotions, and behavioral intentions
by: Pei F.; Suki N.M.; Suki N.M.; Muhaiyuddin N.D.M.
Published: (2024)

Experience, Trust, eWOM Engagement and Usage Intention of AI Enabled Services in Hospitality and Tourism Industry: Moderating Mediating Analysis
by: Alam S.S.; Masukujjaman M.; Mohamed Makhbul Z.K.; Helmi Ali M.; Ahmad I.; Al Mamun A.
Published: (2024)

The importance of financial audit: Benefits, challenges and service quality towards client loyalty
by: Mohd-Sanusi Z.; Mat-Isa Y.; Mohamed M.; Lee T.-H.; Takiah M.-I.
Published: (2012)

Openness to experience-A moderator between social commerce success factors and customer satisfaction relationship: Facebook brand page platform
by: Malik A.M.A.; Hairuddin H.; Shuib N.
Published: (2018)

Consumption values, image and loyalty of Malaysian travellers towards Muslim-friendly accommodation recognition (MFAR)
by: Osman I.; Junid J.; Ali H.; Buyong S.Z.; Syed Marzuki S.Z.; Othman N.
Published: (2024)

From user engagement to app love: Investigating the antecedents and consequences of third-party travel app usage
by: Wiyata, et al.
Published: (2024)