Predicting customer sentiment: the fusion of deep learning and a fuzzy system for sentiment analysis of Arabic text
Understanding client feedback and satisfaction is a critical concern for any business organization operating in the highly competitive internet industry. Notably, social media platforms such as X (Twitter) act as forums for customers to voice their opinions. Analyzing such feedback is beneficial sin...
| Published in: | Social Network Analysis and Mining |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Springer
2024
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85206466874&doi=10.1007%2fs13278-024-01356-0&partnerID=40&md5=96a97eefd847a06f898a5c609e932815 |