IMPLEMENTING SCORECARDS AND DASHBOARDS FOR MONITORING AND EVALUATING INTERNATIONALIZATION IN HEIs: A CONCEPTUAL PAPER

• Published in: Journal of Institutional Research South East Asia
• Main Author: Hassim M.N.
• Format: Article
• Language: English
• Published: Southeast Asian Association for Institutional Research 2024
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85202976610&partnerID=40&md5=bab6b57a9a4956d2bb71563eded29ccc

This study aims to explore the implementation of scorecards and dashboards in assessing internationalization activities in universities. The methodology of this concept paper is referencing secondary data comprising established academic databases from Scopus, Web of Science (WOS), and Google Scholar, focusing on aspects related to the benefits, monitoring, and effectiveness of scorecards and dashboards in evaluating an internationalization process or activity carried out by a university. The improvement of a university's reputation and ranking should be based on several key factors such as academic reputation, employer reputation, faculty/student ratio, citations per faculty, international faculty ratio, and international student ratio. These are the same criteria considered by institutions such as Quacquarelli Symonds (QS) and Times Higher Education (THE), which rank and rate universities and institutions of higher education around the world. This study found that implementing scorecards and dashboards in evaluating a university to improve its reputation and ranking is indeed effective. This is due to various factors, including the benefits, effectiveness, and accurate measurement offered by the scorecards and dashboards and their widespread use in universities. © 2024, Southeast Asian Association for Institutional Research. All rights reserved.