FACTORS AFFECTING THE EFFICIENCY OF FACILITIES MANAGEMENT (FM) IN AGED CONDOMINIUM: A CASE STUDY OF KUALA LUMPUR

• Published in: Malaysian Construction Research Journal
• Main Author: Dahlan F.M.; Zainuddin A.; Aliasak M.H.H.; Sahi S.R.M.; Wahab N.A.
• Format: Article
• Language: English
• Published: Construction Research Institute of Malaysia 2024
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85202488611&partnerID=40&md5=6871765768057fe4a2679f49fa2de0ce

Poor management practises by condominium management bodies have resulted in disputes between residents and management bodies. The purpose of this research is to determine and identify the factors contributing to the efficiency of facilities management (FM) in aged condominiums. Using the method used by Sajan (2015), a quantitative approach was used to try to get real data. The factors were initially identified through a literature review. Then, 348 questionnaires were sent to respondents, including facility managers, committee members, and residents. 52 percent of the questionnaires were filled out, creating a database that can be used for descriptive and ranking analyses. The research concluded that three of the most critical factors affecting the efficiency of FM in aged condominiums were financial, learning and growth, and pre-conditions during the developer’s transition period. Measures to improve the inefficiency of FM in aged condominiums were obtained, such as improvement of the management of financial accounts, enforcement and ensuring the payment is done timely, an intervention of the government to ensure that the developer is responsible for the management and governance decisions, as well as leadership and motivation among the facilities managers, staff, and residents. © 2024, Construction Research Institute of Malaysia. All rights reserved.