| Summary: | The construction industry often neglects the importance of maintenance and operation processes due to a lack of exposure and awareness regarding their significant impacts. The main goals of this systematic literature review research paper are to review the relationship between the maintenance and operation of high-rise residential buildings and sustainability issues due to the rising demand for high-rise residential buildings in developing countries and to identify maintenance and operation impacts by assessing the indicators used. The next goal of this systematic literature review research paper is to provide the conceptual framework from the previous research data for measuring the maintenance and operation impacts on the sustainability of high-rise residential buildings. The developed conceptual framework can help and guide future researchers to identify and be more aware of maintenance and operation impacts on the sustainability of high-rise residential buildings. By following the PRISMA protocol of conducting the systematic literature review (SLR), three stages of screening are conducted, and two software had been used which is Scimago and Atlas.ti software to evaluate and produce the quantitative analysis of the eighteen (18) selected papers. The development of a network diagram from the Atlas.ti helps the development of the conceptual framework and highlights the key findings of the three pillars of sustainability where economic (on the economic performance and investment), environmental (emission, rules and regulations, energy consumption, material resources, and sewage and wastes), and social (customers, employee and law and regulations). © 2024, Construction Research Institute of Malaysia. All rights reserved.
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