Artificial Intelligence to Elevate Knowledge Management in Malaysian Public Sector: An Overview

• Published in: Communications in Computer and Information Science
• Main Author: Daud R.; Ibrahim N.S.; Leow M.H.
• Format: Conference paper
• Language: English
• Published: Springer Science and Business Media Deutschland GmbH 2024
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85199146072&doi=10.1007%2f978-3-031-63269-3_28&partnerID=40&md5=48c14015bfcecacdda318c894688720c

Studies show that the capabilities of Artificial Intelligence (AI) significantly elevate Knowledge Management (KM), allowing employees to swiftly access information and make real-time informed decisions. This paper attempts to offer a thorough synthesis of the literature on AI and KM, with a particular focus on examining the extent to which AI can benefit organisations with their endeavours to effectively handle information and manage knowledge. Although conventional KM has evolved over time, documentation has remained as its foundation. The essential aspect of both KM and AI is knowledge. KM facilitates the comprehension of knowledge, while AI enables users to expand, apply, and innovate knowledge in a wide variety of ways. To effectively utilize their artificial partners for KM, humans must cultivate their perspectives, abilities, and work habits. It is important to do so while being cautious of the potential drawbacks of automation, such as becoming intellectually lazy or developing a resistance towards algorithms. Organisations benefit from such preparations as they enable the practical use of AI’s distinct capabilities in KM. These capabilities can only be fully utilized and realized through efficient and mutually beneficial cooperation between knowledge workers and intelligent systems. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.