Antecedents of tourist citizenship behavior: the role of digital halal literacy and religiosity
Purpose: This study aims to examine the antecedents of tourist citizenship behavior (TCB). It also investigates the role of digital halal literacy (DHL) and religiosity in enhancing TCB. Design/methodology/approach: This quantitative research used survey with questionnaire as the data collection met...
Published in: | Journal of Islamic Marketing |
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Emerald Publishing
2024
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2-s2.0-85197426704 Abror A.; Patrisia D.; Engriani Y.; Hafizh M.A.; Gaffar V.; Qoriah Q.; Achmad N.; Wusqa U.; Abdullah M.S. Antecedents of tourist citizenship behavior: the role of digital halal literacy and religiosity 2024 Journal of Islamic Marketing 10.1108/JIMA-11-2023-0376 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85197426704&doi=10.1108%2fJIMA-11-2023-0376&partnerID=40&md5=565e5b46eb6af0fac58fd11706b50995 Purpose: This study aims to examine the antecedents of tourist citizenship behavior (TCB). It also investigates the role of digital halal literacy (DHL) and religiosity in enhancing TCB. Design/methodology/approach: This quantitative research used survey with questionnaire as the data collection methods. The samples of this study were 400 tourists who visited tourist destinations in five cities/municipals in West Sumatra Indonesia. This research used partial least square structural equation model as the data analysis tools. Findings: This study found that satisfaction, trust and DHL are significant antecedents of TCB. In addition, satisfaction had a direct impact on TCB and influenced TCB through trust as a mediator. This study also found that religiosity had a direct influence on DHL, satisfaction and trust. Practical implications: The findings will provide insights to tourist destination managers as well as the government on how to motivate tourists to participate in the development of Halal tourism in Indonesia. The tourists should gain sufficient knowledge or literacy about Halal, and especially in the digital context. Therefore, this will lead to their satisfaction, trust and willingness to participate in tourism development such as providing assistance to other tourists in the destinations. Originality/value: This research has identified a new variable, DHL, which has not been addressed previously. This research has extended social exchange theory by establishing a relationship between TCB and DHL that has also not been previously explored. In addition, this study has investigated several relationships between DHL, satisfaction, trust and TCB and has shed new insights in the context of Halal tourism. This study has also provided a more comprehensive model of the relationship between DHL, satisfaction, trust and citizenship behavior specifically in Halal tourism research. © 2024, Emerald Publishing Limited. Emerald Publishing 17590833 English Article |
author |
Abror A.; Patrisia D.; Engriani Y.; Hafizh M.A.; Gaffar V.; Qoriah Q.; Achmad N.; Wusqa U.; Abdullah M.S. |
spellingShingle |
Abror A.; Patrisia D.; Engriani Y.; Hafizh M.A.; Gaffar V.; Qoriah Q.; Achmad N.; Wusqa U.; Abdullah M.S. Antecedents of tourist citizenship behavior: the role of digital halal literacy and religiosity |
author_facet |
Abror A.; Patrisia D.; Engriani Y.; Hafizh M.A.; Gaffar V.; Qoriah Q.; Achmad N.; Wusqa U.; Abdullah M.S. |
author_sort |
Abror A.; Patrisia D.; Engriani Y.; Hafizh M.A.; Gaffar V.; Qoriah Q.; Achmad N.; Wusqa U.; Abdullah M.S. |
title |
Antecedents of tourist citizenship behavior: the role of digital halal literacy and religiosity |
title_short |
Antecedents of tourist citizenship behavior: the role of digital halal literacy and religiosity |
title_full |
Antecedents of tourist citizenship behavior: the role of digital halal literacy and religiosity |
title_fullStr |
Antecedents of tourist citizenship behavior: the role of digital halal literacy and religiosity |
title_full_unstemmed |
Antecedents of tourist citizenship behavior: the role of digital halal literacy and religiosity |
title_sort |
Antecedents of tourist citizenship behavior: the role of digital halal literacy and religiosity |
publishDate |
2024 |
container_title |
Journal of Islamic Marketing |
container_volume |
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container_issue |
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doi_str_mv |
10.1108/JIMA-11-2023-0376 |
url |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85197426704&doi=10.1108%2fJIMA-11-2023-0376&partnerID=40&md5=565e5b46eb6af0fac58fd11706b50995 |
description |
Purpose: This study aims to examine the antecedents of tourist citizenship behavior (TCB). It also investigates the role of digital halal literacy (DHL) and religiosity in enhancing TCB. Design/methodology/approach: This quantitative research used survey with questionnaire as the data collection methods. The samples of this study were 400 tourists who visited tourist destinations in five cities/municipals in West Sumatra Indonesia. This research used partial least square structural equation model as the data analysis tools. Findings: This study found that satisfaction, trust and DHL are significant antecedents of TCB. In addition, satisfaction had a direct impact on TCB and influenced TCB through trust as a mediator. This study also found that religiosity had a direct influence on DHL, satisfaction and trust. Practical implications: The findings will provide insights to tourist destination managers as well as the government on how to motivate tourists to participate in the development of Halal tourism in Indonesia. The tourists should gain sufficient knowledge or literacy about Halal, and especially in the digital context. Therefore, this will lead to their satisfaction, trust and willingness to participate in tourism development such as providing assistance to other tourists in the destinations. Originality/value: This research has identified a new variable, DHL, which has not been addressed previously. This research has extended social exchange theory by establishing a relationship between TCB and DHL that has also not been previously explored. In addition, this study has investigated several relationships between DHL, satisfaction, trust and TCB and has shed new insights in the context of Halal tourism. This study has also provided a more comprehensive model of the relationship between DHL, satisfaction, trust and citizenship behavior specifically in Halal tourism research. © 2024, Emerald Publishing Limited. |
publisher |
Emerald Publishing |
issn |
17590833 |
language |
English |
format |
Article |
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record_format |
scopus |
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Scopus |
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1809678475764695040 |