Exploring the elderly user experience in using digital health interventions: a case study of the MySejahtera application

• Published in: Bulletin of Electrical Engineering and Informatics
• Main Author: Ahmad N.A.; Rosdi R.; Alias N.; Zainal A.; Aziz N.F.A.
• Format: Article
• Language: English
• Published: Institute of Advanced Engineering and Science 2024
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85196549822&doi=10.11591%2feei.v13i4.7203&partnerID=40&md5=6d69d0a70c1c8e6ad8250d8f5d15c5d7

In recent years, there has been increased interest in using digital health tools to improve healthcare outcomes and encourage healthy lifestyles. However, older adults, who often face challenges with technology, may encounter difficulties when using these tools. This study focused on understanding how elderly individuals experience the MySejahtera app, a digital health tool designed to help manage health during a pandemic. The research involved 30 elderly users through focus groups, interviews, and user experience evaluations. The study identified key themes in the elderly user experience, such as the need for simplicity, efficiency in the app's interface, ease of learning, concerns about security, and emotional reactions. Recommendations were made to enhance the engagement of elderly users with digital health apps. While the MySejahtera app shows promise for older adults, the study highlights the importance of addressing specific design considerations and providing support to improve user satisfaction. Overall, the research offers valuable insights and recommendations for designing and implementing digital health applications that better meet the needs and preferences of elderly users. © 2024, Institute of Advanced Engineering and Science. All rights reserved.