The Problems Faced by Contractors in Implementing the Quality Assessment System in Construction (QLASSIC) in Construction Industry

• Published in: AIP Conference Proceedings
• Main Author: Khalid Z.B.; Saarani P.S.N.B.; Ahamad J.B.
• Format: Conference paper
• Language: English
• Published: American Institute of Physics 2024
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85196160688&doi=10.1063%2f5.0199224&partnerID=40&md5=2bbb3e1d73dc82b2cf50f18381201bcf

The Construction sector Development Board of Malaysia (CIDB) has implemented the Quality Assessment System in construction (QLASSIC) to improve the quality of the Malaysian building sector. However, the Malaysian business community has been slow to embrace this system's introduction. One of the reasons was due to the challenges in implementing this QLASSIC system. Even though it was introduced several years ago, the implementation was yet to achieve the expectation, with only few projects applying the system. The purpose of this research was to learn about the challenges that construction companies have with applying QLASSIC. The area of this study focuses in Selangor. Data were collected through questionnaires distributed among grade G5 to G7 contractors, that are using the QLASSIC in their project. The data analysis used to achieve the objective were reliability analysis, frequency analysis and descriptive analysis methods. The result shows that the main problem faced by the contractors in implementing the QLASSIC was due to foreign worker unable to understand the standard quality based on CIS 7. This study is expected to contribute in providing the information about why the implementation of QLASSIC still remain low and what are the difficulties for contractors to implement the system. These can help CIDB to take the right steps in promoting the implementation of QLASSIC among contractors. © 2024 American Institute of Physics Inc.. All rights reserved.