| Summary: | The construction industry has been plagued with numerous disputes from construction claims due to delays. The concern of delay may lead to further distress particularly relating to claims for loss and expense. Despite the high number of claims for loss and expense, rejections for their approval often occurred. Hence, this paper aims to identify the main issues pertaining to the claims for loss and expense from the perspectives of quantity surveyors within the Malaysian construction industry. This is to delve deeper into the causes leading to the failure in submissions of compensation claims for loss and expense. The study is viewed from a contract administration, legal perspective. The research adopted a cross-sectional survey analysis among quantity surveyors who represent quantity surveying firms registered under the Board of Quantity Surveyors Malaysia (BQSM). The findings found that the two leading causes resulting in claim rejection are poor documentation and unclear contractual issues. Hence, it is imperative to identify measures to secure successful claim applications for loss and expense. © 2023, Construction Research Institute of Malaysia. All rights reserved.
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