THE SIGNIFICANCE OF MATURITY MODEL TO EMPOWER THE MAINTENANCE MANAGEMENT TOWARDS SUSTAINABLE PERFORMANCE OF PUBLIC FACILITIES IN MALAYSIA

• Published in: Malaysian Construction Research Journal
• Main Author: Mong S.G.; Wahi N.; Ikau R.; Ibil E.S.
• Format: Article
• Language: English
• Published: Construction Research Institute of Malaysia 2023
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85193949264&partnerID=40&md5=23c0c1c981dc01f2f2ca51d413520288

Malaysia's tremendous growth has led the public to demand outstanding facilities and services in terms of quantity and quality. The need for transformation by the local authorities in Malaysia is, therefore, necessary to ensure that the maintenance of public facilities can be effectively implemented. To mitigate this situation, local authorities must have a framework comprising standardised maintenance practices. This study is one part of the preliminary research in developing the standard maintenance management framework. One of the components of the framework is improvement tools that aims to assessing and improving the current maintenance practices which can inform the local authorities of their maintenance performance so that possible actions for improvement could be taken. Thus, this study is focusing on the maturity model as the improvement tool that offers five-levels of maturity with different standards. The maturity assessment can determine the current practices and promotes improvement by moving to the higher level of maturity. This process promotes motivation and continually enhance maintenance management practices by local authorities. The methodology adopted is systematic literature review to examine the significant impacts on their management through multiple published research relevant to the use of the maturity model within different industries. Several criteria and characteristics of maturity model is compared to determine the significance of maturity model. As the maintenance management consisting numerous processes and involving massive resources, it is recommended for the organisation to practise continuous improvement to prevent losses in time, cost and quality. Through the comparisons on different industries and maintenance management practices, the maturity model is seen to be beneficial in assessing and improving the organisation’s performance and management. In conclusion, it will enable local authorities in creating competencies, cost-savings, and ensure the continuous improvement and sustainable performance of public facilities. © 2023, Construction Research Institute of Malaysia. All rights reserved.