I like, I don’t like, I don’t know: consumers’ attitude towards marketing content in social media from Gen Y glasses

• Published in: International Journal of Electronic Marketing and Retailing
• Main Author: Kamaruddin N.A.; Putit L.; Fikry A.
• Format: Article
• Language: English
• Published: Inderscience Publishers 2024
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85193279531&doi=10.1504%2fIJEMR.2024.138300&partnerID=40&md5=1f90e0fdbf1c22cb77c34a0fec94b6ff

This study aims to explore Gen Y social media (SM) users’ attitude towards advertising contents. A qualitative approach is applied using focus group discussions (FGDs), and data analyses are carried out via a constant comparative method. Findings revealed three dominant themes such as positive, negative, and vague attitudes respectively. These attitudes were influenced by appeals used in the advertising contents, and consumers would share them based on whether they liked, disliked, or feeling vague towards the said content. Significant academic and practical contributions within SM marketing were observed. Firstly, attitude is often seen in two categories, namely, likes and dislikes, whilst at the same time, a new category emerges, to which consumers are also experiencing vague feelings towards the marketing content on SM. Secondly, companies can further develop more effective marketing strategies because of their ability to better understand the potential target market acceptance towards advertising contents created. Copyright © 2024 Inderscience Enterprises Ltd.