Modeling the Technology Readiness Index (TRI) for the Adoption of Mobile Payment Technologies during the Covid-19 Pandemic

• Published in: AIP Conference Proceedings
• Main Author: Muthusamy G.; Awang A.H.; Harun H.; Kamis R.; Bahtar A.Z.; Yazid Z.A.; Daud S.
• Format: Conference paper
• Language: English
• Published: American Institute of Physics 2024
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85192016979&doi=10.1063%2f5.0183139&partnerID=40&md5=85916de30ccbf4a1a6473ad31cc796f5
• ISSN: 0094243X
• DOI: 10.1063/5.0183139

Mobile payments (M-payments) refer to the deployment of mobile technologies to perform transactions. This paper develops a conceptual model for shoppers' M-payment technology innovation readiness and adoption during the Covid-19 pandemic. The model incorporates the Technology Readiness Index (TRI) as a determinant of the Technology Acceptance Model (TAM) to create a framework that contains readiness characteristics (contributors and inhibitors) affecting users' adoption and acceptance of M-payment technologies. This unified model presents mobile payment adoption as a process progressing from the antecedents of the TAM to the adoption decision. © 2024 American Institute of Physics Inc.. All rights reserved.