Assessing customer satisfaction on service quality of Light Rail Transit (LRT) transportation in Malaysia

QR Code

Assessing customer satisfaction on service quality of Light Rail Transit (LRT) transportation in Malaysia

The public transportation system is a crucial component of core infrastructure and plays a significant role in the country's growth. Rail transportation is the preferred mode of travel for many users due to its dedicated railway lines, distinguishing it from other forms of public transportation...

Full description

Bibliographic Details
Published in:	AIP Conference Proceedings
Main Author:	Azlan N.N.I.M.; Norhisham S.; Roslan R.; Yuzainee M.Y.; Bakar M.F.A.; Ismail N.; Rais N.M.; Yukawa S.; Wakijan A.; Masjuki S.A.
Format:	Conference paper
Language:	English
Published:	American Institute of Physics 2024
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85191975541&doi=10.1063%2f5.0203362&partnerID=40&md5=5db8edce55d0737ce36efc3620f1dd70

Similar Items

Enhancing The CBTC System in Urban Rail Transit
by: Ngadiron Z.; Bachok S.; Kamaluddin N.A.
Published: (2024)

Impact of COVID-19 Pandemic on Customer Satisfaction and Loyalty Index for Public Transport
by: Norzelan N.F.; Ishak S.Z.; Haron S.; Sarifah Radiah Shariff S.; Yaacob T.Z.
Published: (2022)

Conceptual Framework for Walkability Assessment for Pedestrian Access to Rail Transit Services by using Spatial-MCDA
by: Naharudin N.; Salleh A.H.; Halim M.A.; Latif Z.A.
Published: (2020)

Proposed Development of an Integrated Framework for Public-Private Partnership and Value for Money Evaluation System of Urban Rail Transit in China
by: Ying G.; Mat Isa C.M.; Ab Rani N.I.; Mustaffa N.K.
Published: (2024)

PREDICTION OF FATIGUE IN RAIL PAD USING SIMULATION
by: Amran M.F.A.; Abdul Wahab A.M.; Adull Manan N.F.; Manurung Y.H.
Published: (2024)

Conceptual Framework for Maximizing Service Catchment Area Between Rail Transit and Feeder Service Using Spatial Temporal Regression Technique
by: Halim M.A.; Rosni N.A.; Tsong T.B.
Published: (2023)

Age-Inclusive Transit Environments: An exploration of public transportation systems for elderly
by: Zakaria, et al.
Published: (2024)

THE SIGNIFICANCE OF TRANSIT-ORIENTED DEVELOPMENT (TOD) TOWARDS THE ENHANCEMENT OF PUBLIC TRANSPORTATION RIDERSHIP
by: Sukereman A.S.; Saidi S.Y.N.; Sulaiman M.A.; Azmi N.A.; Zainol N.N.
Published: (2024)

SPATIAL ENVIRONMENTAL IMPACT OF THE LRT3 DEVELOPMENT PROJECT: A PERCEPTION STUDY IN SEKSYEN 7 SHAH ALAM
by: Abdullah S.N.B.B.; Zawawi E.M.A.; Rasam A.R.A.; Salleh N.M.
Published: (2024)

Analysis of airline customer satisfaction using data mining techniques
by: Mohd Rozaini N.A.A.; Abd Talib N.F.A.; Ul-Saufie A.Z.; Ibrahim N.; Jamil S.A.M.; Ul-Saufie A.Z.
Published: (2024)

Meal pace experience, customer satisfaction and customer revisit intention at casual dining restaurants in Kuala Lumpur
by: Ismail H.; Amirhonarvari S.; Radzi S.M.
Published: (2012)

Meal pace experience, customer satisfaction and customer revisit intention at casual dining restaurants in Kuala Lumpur
by: Ismail H.; Amirhonarvari S.; Radzi S.M.
Published: (2012)

Effect of Service Recovery towards Customer Satisfaction in Banking Industry
by: Mohamad Yazid M.F.; Ishak M.F.; Rosmawati Che Mat C.; Ali A.M.; Saidun Z.
Published: (2021)

Organizational learning culture and customer satisfaction: The mediating role of normative commitment
by: Islam T.; Kassim N.A.; Ali G.; Sadiq M.
Published: (2014)

Customer satisfaction and loyalty in Malaysian Islamic banks: A PAKSERV investigation
by: Kashif M.; Shukran S.S.W.; Rehman M.A.; Sarifuddin S.
Published: (2015)

PREDICTION OF FATIGUE IN RAIL PAD USING SIMULATION
by: Amran, et al.
Published: (2024)

IoT-Based Automatic Room Lighting System
by: Izzat Nerzali M.A.; Rais S.S.; Ahmad N.
Published: (2023)

TRANSPORT POLICIES, TRANSIT-ORIENTED AND DEVELOPMENT REDISTRIBUTION OF POPULATION IN PERI-URBAN: LESSONS FROM KUALA LUMPUR AND JAKARTA METROPOLITAN AREA
by: Hasibuan H.S.; Koestoer R.H.; Permana C.T.; Elizandri B.N.; Danial M.H.; Abdullah J.
Published: (2024)

The progression of transport infrastructures and Transit Oriented Development (TOD) areas in Jakarta and Kuala Lumpur suburban: Lessons from policy approach
by: Hasibuan H.S.; Koestoer R.H.; Permana C.T.; Danial M.H.; Marzukhi M.A.; Elizandri B.N.
Published: (2024)

Hybrid organic-inorganic light emitting diode using ZnO nanorods as electron transport layer
by: Shariffudin S.S.; Abidin N.Z.; Yahya N.Z.; Aziz A.A.; Herman S.H.; Rusop M.
Published: (2013)

Indoor environment quality (IEQ): Lighting and acoustics factors toward occupants satisfaction
by: Noor S.N.A.M.; Ding H.H.; Saharuddin S.; Yusof N.F.M.; Roshdi F.R.M.; Namandadin N.A.
Published: (2021)

Transforming Laundry Services: A User-Centric Approach to Streamlined Operations and Customer Satisfaction
by: Kalo I.; Amron M.T.
Published: (2023)

Investigating the relationship between service quality and customer satisfaction: An empirical perspective on pharmaceutical healthcare sector
by: Putit L.; Abd Karim N.F.; Zainuddin N.
Published: (2011)

Prevention Cost Components Priorities for Urban Rail Infrastructure Projects
by: Kamar I.F.M.; Ahmad A.C.; Derus M.M.
Published: (2022)

The influence of hospital services on patient satisfaction in OPDs: evidence from the transition to a digital system in South Punjab, Pakistan
by: Kanwel S.; Ma Z.; Li M.; Hussain A.; Erum N.; Ahmad S.
Published: (2024)

Rethinking ethical climate: conjoint elevation of life satisfaction and customer-orientation through a stronger inner life
by: Baykal E.; Bhatti O.; Irfan M.; Zakaria N.B.
Published: (2024)

The influence of hospital services on patient satisfaction in OPDs: evidence from the transition to a digital system in South Punjab, Pakistan
by: Kanwel, et al.
Published: (2024)

Multi-Modal Fusion for Multi-Task Fuzzy Detection of Rail Anomalies
by: Liyuan Y.; Osman G.; Abdul Rahman S.; Mustapha M.F.
Published: (2024)

Assessing the nonlinear static stiffness of rail pad using finite element method
by: Othman M.I.H.; Wahab A.M.A.; Hadi M.S.; Noor N.M.
Published: (2022)

Do customers' perceptions of Islamic banking services predict satisfaction and word of mouth? Evidence from Islamic banks in Bangladesh
by: Rahman M.K.; Hoque M.N.; Yusuf S.N.S.; Bin Yusoff M.N.H.; Begum F.
Published: (2023)

Rethinking ethical climate: conjoint elevation of life satisfaction and customer-orientation through a stronger inner life
by: Baykal, et al.
Published: (2024)

Openness to experience-A moderator between social commerce success factors and customer satisfaction relationship: Facebook brand page platform
by: Malik A.M.A.; Hairuddin H.; Shuib N.
Published: (2018)

Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs
by: Othman A.K.; Hamzah M.I.; Abu Hassan L.F.
Published: (2020)

Research and Simulation of Multi-objective Optimization of Urban Rail Train Automatic Driving System
by: Lv C.; Liu D.; Li K.; Wang X.
Published: (2024)

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country
by: Uzir M.U.H.; Al Halbusi H.; Thurasamy R.; Thiam Hock R.L.; Aljaberi M.A.; Hasan N.; Hamid M.
Published: (2021)

DEVELOPMENT OF SAFETY AND HEALTH COSTS FORMULA (SaHeCF) FOR URBAN RAIL INFRASTRUCTURE PROJECTS IN MALAYSIA
by: Kamar I.F.M.; Ahmad A.C.; Masrom S.; Lop N.S.
Published: (2024)

PREPARATION OF AVIATION INDUSTRY TRANSITION ON COVID-19 FROM PANDEMIC TO ENDEMIC PHASE: A REVIEW
by: Zakaria I.H.; Mohammad N.; Abashah A.; Alshuaibi M.S.I.; Othman A.; Ahmad N.; Yaziz M.F.A.; Akanmu M.D.
Published: (2023)

Students' Satisfaction towards Academic Advising Service
by: Ismail A.; Roslan L.; Ismail H.B.; Salleh N.A.M.
Published: (2021)

Allowable Limit of Human Annoyance Towards Ground-Borne Vibration Velocity Induced by Rail Traffic: A Review
by: Lazi M.K.A.M.; Adnan M.A.; Sulaiman N.; Kamarudin S.N.N.; Hassan S.A.; Warid M.N.M.; Samsudin M.S.; Jasmi A.R.; Zolkepli M.F.
Published: (2023)

The moderating role of perceived organizational support in the relationship between job satisfaction, organizational commitment, and customers perceived service quality: A conceptual study
by: Al-Refaei A.A.; Ibrahim A.; Alshuhumi S.; Madani Y.
Published: (2024)