Conceptualizing User Interface Satisfaction in the Touch 'n Go E-Wallet Mobile Application

• Published in: Lecture Notes in Networks and Systems
• Main Author: Shari S.; Norshahimi A.S.; Yop S.A.; Umar A.R.; Helmi M.F.M.
• Format: Conference paper
• Language: English
• Published: Springer Science and Business Media Deutschland GmbH 2024
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85189515339&doi=10.1007%2f978-3-031-55911-2_28&partnerID=40&md5=1ad141597ccf8c8df749ddfaedb1f338

In the digital age, User Interface Satisfaction (UIS) has emerged as a pivotal component in enhancing user experience, especially within e-wallet applications. This article provides an in-depth analysis of the UIS within the Touch 'n Go e-wallet, a leading digital payment platform in Malaysia. Key facets of the user interface, including design elements like home screens, navigational menus, transaction flows, and security features, are meticulously examined. The study also delves into the application’s design principles, including layout decisions, color schemes, typography choices, and content organization, all pointing to the e-wallet’s commitment to user-centric design. Despite its advantages, the e-wallet grapples with challenges such as adapting to Malaysia’s diverse demographics, navigating evolving UI standards, and balancing a multitude of features without overwhelming users. As the landscape of digital payments evolves, innovations such as Voice User Interfaces, Augmented Reality integrations, and personalized user experiences are poised to redefine UIS. This article underscores the significance of UIS in shaping the trajectory of digital payment platforms, with the Touch 'n Go e-wallet serving as a prime example. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.