Exploring the viability of remote work for SME

• Published in: Journal of Open Innovation: Technology, Market, and Complexity
• Main Author: Zahari A.I.; Abdul Manan D.I.; Razali F.M.; Zolkaflil S.; Said J.
• Format: Article
• Language: English
• Published: Elsevier B.V. 2024
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85179049785&doi=10.1016%2fj.joitmc.2023.100182&partnerID=40&md5=121d73d446451bb0a9faabfce6391a8a

Purpose: This study aims to identify and examine the relevance of implementing remote work by small and medium-sized enterprise (SME) business operators during the post-COVID-19 era in developing nations. Design/methodology/approach: The study utilised a qualitative methodology, conducting interviews with twenty SME businesses, including business leaders and management level employees. It explores the challenges faced by these operators in maintaining remote work and its impact on their business operations. Data was analysed and compiled using ATLAS.ti software. Findings: The findings indicate that not all SME are capable of sustaining remote working environments. The nature of the business plays a crucial role in providing flexibility to employees in their operations. There are also weaknesses in remote work security that need to be addressed, as they can potentially impact business operations and performance. Research limitations/implications: The implications of the pandemic on business operations, regardless of size, are significant globally. This study sheds light on the challenges faced by SME in implementing remote work and its feasibility in the post-COVID-19 period. Originality/value: The content of this paper is based on information, observations, and discussions with SME operators on how COVID-19 has compelled their businesses to adapt to the changing environment. Previously, there was no urgency for businesses to embrace remote work operations, but the pandemic has forced them to adopt such measures. © 2023 The Authors