EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA
International travelers had to quarantine upon arrival at a designated hotel in Indonesia during the pandemic to prevent the spread of the coronavirus. This study aims to investigate the hotel quarantine program in Indonesia from management perspectives in crisis circumstances. A qualitative methodo...
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Editura Universitatii din Oradea
2023
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2-s2.0-85173004085 Choirisa S.F.; Harun S.; Rizkalla N. EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA 2023 Geojournal of Tourism and Geosites 49 3 10.30892/gtg.49307-1091 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85173004085&doi=10.30892%2fgtg.49307-1091&partnerID=40&md5=188cbd3c5501995ad986b923184313ed International travelers had to quarantine upon arrival at a designated hotel in Indonesia during the pandemic to prevent the spread of the coronavirus. This study aims to investigate the hotel quarantine program in Indonesia from management perspectives in crisis circumstances. A qualitative methodology was applied with data triangulation collected from 11 top-level managers, operations, and management from official quarantine hotels in the second quarter of 2022. In-depth interviews were conducted to explore the antecedents behind hotel management and evaluate the repatriation quarantine program through the crisis management lens framework. The findings enhance the concept of crisis management framework in a particular program employed during a pandemic. Three related phases emerged from data analysis in crisis prevention and planning, strategic implementation, and evaluation were discussed. This study reveals the suggestions for hotel managers and the government for a future sustainable strategy. This study is the first paper to address the hotel quarantine program evaluation in Indonesia. This study contributes to enriching the hotel industry's crisis management framework. Pertinent recommendations for hotel management and government are provided to cope with this crisis. © 2023 Editura Universitatii din Oradea. All rights reserved. Editura Universitatii din Oradea 20650817 English Article All Open Access; Gold Open Access |
author |
Choirisa S.F.; Harun S.; Rizkalla N. |
spellingShingle |
Choirisa S.F.; Harun S.; Rizkalla N. EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA |
author_facet |
Choirisa S.F.; Harun S.; Rizkalla N. |
author_sort |
Choirisa S.F.; Harun S.; Rizkalla N. |
title |
EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA |
title_short |
EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA |
title_full |
EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA |
title_fullStr |
EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA |
title_full_unstemmed |
EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA |
title_sort |
EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA |
publishDate |
2023 |
container_title |
Geojournal of Tourism and Geosites |
container_volume |
49 |
container_issue |
3 |
doi_str_mv |
10.30892/gtg.49307-1091 |
url |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85173004085&doi=10.30892%2fgtg.49307-1091&partnerID=40&md5=188cbd3c5501995ad986b923184313ed |
description |
International travelers had to quarantine upon arrival at a designated hotel in Indonesia during the pandemic to prevent the spread of the coronavirus. This study aims to investigate the hotel quarantine program in Indonesia from management perspectives in crisis circumstances. A qualitative methodology was applied with data triangulation collected from 11 top-level managers, operations, and management from official quarantine hotels in the second quarter of 2022. In-depth interviews were conducted to explore the antecedents behind hotel management and evaluate the repatriation quarantine program through the crisis management lens framework. The findings enhance the concept of crisis management framework in a particular program employed during a pandemic. Three related phases emerged from data analysis in crisis prevention and planning, strategic implementation, and evaluation were discussed. This study reveals the suggestions for hotel managers and the government for a future sustainable strategy. This study is the first paper to address the hotel quarantine program evaluation in Indonesia. This study contributes to enriching the hotel industry's crisis management framework. Pertinent recommendations for hotel management and government are provided to cope with this crisis. © 2023 Editura Universitatii din Oradea. All rights reserved. |
publisher |
Editura Universitatii din Oradea |
issn |
20650817 |
language |
English |
format |
Article |
accesstype |
All Open Access; Gold Open Access |
record_format |
scopus |
collection |
Scopus |
_version_ |
1814778503470514176 |