Factors affecting citizens’ intention to use e-government services: assessing the mediating effect of perceived usefulness and ease of use

QR Code

Factors affecting citizens’ intention to use e-government services: assessing the mediating effect of perceived usefulness and ease of use

Purpose: This paper aims to examine how information and communication technology (ICT) coordination, information reliability, social pressure, perceived usefulness and perceived ease of use affect citizens’ intentions to use e-government services. Design/methodology/approach: The study is a quantita...

Full description

Bibliographic Details
Published in:	Transforming Government: People, Process and Policy
Main Author:	Zubir M.H.H.; Abdul Latip M.S.
Format:	Article
Language:	English
Published:	Emerald Publishing 2024
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85168147471&doi=10.1108%2fTG-04-2023-0040&partnerID=40&md5=9f0b9f21fcaa5395db79fc1c74ee3a3d

Similar Items

Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction
by: Taufik N.; Hanafiah M.H.
Published: (2019)

Is It Citizen-Centric? A Tool for Evaluating E-government Websites’ Citizen-Centricity
by: Kamaruddin K.A.; Johari N.J.
Published: (2023)

Is It Citizen-Centric? A Tool for Evaluating E-government Websites' Citizen-Centricity
by: Kamaruddin, et al.
Published: (2023)

Perceived ease of use towards point of sales (POS) system: Four and five star hotels in Kuala Lumpur
by: Stamam M.S.M.; Bakar A.H.A.; Radzi S.M.
Published: (2016)

Probing Determinants Affecting Intention to Adopt Cloud Technology in E-Government Systems
by: Abied O.; Ibrahim O.; Kamal S.N.-I.M.; Alfadli I.M.; Binjumah W.M.; Ithnin N.; Nasser M.
Published: (2022)

PERCEIVED USEFULNESS AND ATTITUDE TOWARD INTENTION AND ACCEPTANCE OF E-PAYMENT ZAKAT
by: Rahim, et al.
Published: (2024)

Comparison between perceived and expectation citizen-centric public service satisfaction during pandemic outbreak in Malaysia
by: Wahid S.D.M.; Amin S.H.M.; Ali A.J.M.; Abdullah A.; Ali S.M.; Azis S.N.A.
Published: (2021)

Adoption and use of e-Government services: A case study on e-Procurement in Malaysia
by: Kaliannan M.; Awang H.
Published: (2010)

FACTORS AFFECTING STUDENTS’ INTENTION TO DONATE CASH WAQF: THE MEDIATING ROLE OF LITERACY IN INDONESIA
by: Rohmana Y.; Juliana J.; Utami S.A.; Ismail S.; Marlina R.
Published: (2024)

Experience, Trust, eWOM Engagement and Usage Intention of AI Enabled Services in Hospitality and Tourism Industry: Moderating Mediating Analysis
by: Alam S.S.; Masukujjaman M.; Mohamed Makhbul Z.K.; Helmi Ali M.; Ahmad I.; Al Mamun A.
Published: (2024)

Creating a positive behavior intention using an online learning platform technology: the mediating role of perceived online learning enjoyment
by: Ong, et al.
Published: (2024)

Creating a positive behavior intention using an online learning platform technology: the mediating role of perceived online learning enjoyment
by: Azman Ong M.H.; Ibrahim N.S.
Published: (2024)

Malaysia Citizen Sentiment on Government Response Towards Covid-19 Disaster Management: Using LDA-based Topic Visualization on Twitter
by: Ma'ady M.N.P.; Rahim A.F.A.; Syahda T.S.N.; Rizqi A.F.; Ratna M.C.A.
Published: (2024)

How Adopters and Non-Adopters Perceive the Adoption of Mobile Government Services? An Empirical Evidence Using An Extended UTAUT2 Model
by: Al-Awj J.; Khalit M.; Yasin N.; Al-Ammari S.; Kassim N.
Published: (2021)

The Influence of E-Service Quality towards Post-Purchase Intention on Shopee
by: Bahtar A.Z.; Daud S.; Yazid Z.A.; Fazli M.A.M.; Muthusamy G.; Kamis R.; Harun H.; Awang A.H.
Published: (2024)

Investigating the Mediating Role of Satisfaction in Student E-Wallet Use
by: Kalo I.; Amron M.T.; Marini Hussain F.; Ismail N.S.
Published: (2024)

Comprehensive Review to Build a Smart Guide for the Government E-services in Oman
by: Fathima S.; Abri A.A.; Shamli F.A.; Shukaili S.; Balushi M.A.; Shaik M.V.; Tahir N.M.
Published: (2024)

INVESTIGATING FACTORS AFFECTING THE INTENTION TO USE MOBILE HEALTH FROM A HOLISTIC PERSPECTIVE: THE CASE OF SMALL CITIES IN CHINA
by: Fei Z.; Normalini M.K.; Mohamad W.N.
Published: (2023)

Assessing the Experiential Service Quality, Perceived Image, Experiential Satisfaction, and Revisiting Intentions of Public Zoo Visitors
by: Sadri, et al.
Published: (2024)

Assessing the Experiential Service Quality, Perceived Image, Experiential Satisfaction, and Revisiting Intentions of Public Zoo Visitors
by: Sadri N.; Yusoff A.F.M.; Hanafi M.H.
Published: (2024)

Factors affecting e-commerce adoption in the electronic manufacturing companies in Malaysia
by: Alam S.S.; Khatibi A.; Ahmad M.I.S.; Ismail H.B.
Published: (2008)

Tax officers’ perceived relationship of e-taxation use, taxpayer satisfaction and taxpayer compliance
by: Devano S.; Mulyani S.; Winarningsih S.; Ghani E.K.
Published: (2023)

Adoption intention of e-government application for public health risk communication: Risk information, social media competence and trust in the government
by: Chuah, et al.
Published: (2024)

Adoption intention of e-government application for public health risk communication: Risk information, social media competence and trust in the government
by: Chuah S.-C.; Mohamad Arshad A.A.; Mohd Arifin A.
Published: (2024)

How Does Gamification in an E-Commerce Platform Drive Customer Experience? The Mediating Roles of Perceived Enjoyment and Brand Engagement
by: Lacap J.P.G.; Ricafrente M.I.L.; Caponpon J.; Medina R.; Raneses R.A.; Centeno Z.; Syed Annuar S.N.
Published: (2023)

Classification of Mild Cognitive Impairment in Senior Citizens from Blood Samples Using Machine Learning
by: Hasan A.; Badruddin N.; Yahya N.; Ramasamy K.
Published: (2024)

Experience repatriation of citizens from epicentre using commercial flights during COVID-19 pandemic
by: Shaikh Abdul Karim S.; Md Tahir F.A.; Mohamad U.K.; Abu Bakar M.; Mohamad K.N.; Suleiman M.; Omar Khan H.; Md Noor J.
Published: (2020)

Factors that affect voluntary turnover among millennials in the professional services industry of Kuala Lumpur
by: Ting L.P.; Bakar S.M.S.A.; Jing F.K.M.; Hoo W.C.; Singh H.
Published: (2024)

Service quality attributes affecting the satisfaction of KTM Komuter services
by: Ab Karim, et al.
Published: (2024)

Service quality attributes affecting the satisfaction of KTM Komuter services
by: Ab. Karim S.N.; Mustafa M.; Haron S.; Rusli R.
Published: (2024)

Factors influencing whistleblowing intentions among government officials: A Malaysian study
by: Johari R.J.; Ghani E.K.; Razali F.M.; Dawood A.K.
Published: (2024)

Factors affecting the use of accounting and finance technology during the pandemic crisis
by: Salin A.S.A.P.; Hasan H.C.; Kamarudin N.N.A.N.; Mad S.
Published: (2023)

Intention to report misconduct of the Royal Malaysian Police: Examining perceived offence seriousness, perceived disciplinary fairness and perceived legitimacy
by: Khan N.I.; Ismail A.H.; Musatin R.
Published: (2024)

FACTORS AFFECTING THE EFFICIENCY OF FACILITIES MANAGEMENT (FM) IN AGED CONDOMINIUM: A CASE STUDY OF KUALA LUMPUR
by: Dahlan F.M.; Zainuddin A.; Aliasak M.H.H.; Sahi S.R.M.; Wahab N.A.
Published: (2024)

Deviants or “Normal” Citizens?: Framing of LGBTQ in Malaysian Newspapers
by: Ting S.-H.; Jerome C.; Yeo J.-Y.
Published: (2023)

Correlational Study of Factors Affecting Students' Perceived Engagement in Task-Based Learning Under Blended English Learning Environment
by: Suyan Z.; Goh Y.
Published: (2023)

Factors affecting microcuttings of stevia using a mist-chamber propagation box
by: Osman M.; Samsudin N.S.; Faruq G.; Nezhadahmadi A.
Published: (2013)

Assessing the prevalence of obesity and overweight amongst senior citizens in Selangor, Malaysia using logistic regression, artificial neural network and decision tree
by: Haron N.A.; Ramli N.A.; Ismail N.Z.-I.
Published: (2024)

Level of Awareness and Understanding towards Money Mule Among Malaysian Citizens
by: Ilyas I.Y.; Ridzuan A.R.; Mohideen R.S.; Bakar M.H.
Published: (2024)

THE RELATIONSHIP BETWEEN CRITICAL SUCCESS FACTORS, PERCEIVED BENEFITS, AND USAGE INTENTION OF MOBILE KNOWLEDGE MANAGEMENT SYSTEMS IN THE MALAYSIAN SEMICONDUCTOR INDUSTRY
by: Cheak A.P.C.; Chong C.W.; Yuen Y.Y.; Leong I.Y.C.
Published: (2022)