When Contactless Service Matters: The Use of Robotic Services in the Healthcare Sector

The Coronavirus disease 2019 (COVID-19) pandemic has led to a catastrophic public health emergency that impacted the global society's prosperity, health, and security. Concurrently, the swift technological development over the recent decades has enabled the rising implementation of robots in va...

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Bibliographic Details
Published in:IEEE Engineering Management Review
Main Author: Fikry A.; Shafie I.S.M.; Yusof Y.L.M.; Mahamood S.F.; Jamil N.
Format: Article
Language:English
Published: Institute of Electrical and Electronics Engineers Inc. 2023
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85153369363&doi=10.1109%2fEMR.2023.3266604&partnerID=40&md5=69d7db7bed5d6196a19fdd7704eee550
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Summary:The Coronavirus disease 2019 (COVID-19) pandemic has led to a catastrophic public health emergency that impacted the global society's prosperity, health, and security. Concurrently, the swift technological development over the recent decades has enabled the rising implementation of robots in various industries. In particular, there is a growing demand for robotic technology in the healthcare sector as a precautionary measure since they significantly reduce the risk of cross-infection through interpersonal contact among medical professionals by shifting to computerized routine tasks. Therefore, this article presents a comprehensive review of the use of robots in the healthcare sector during and post-COVID-19 pandemic. This article highlights the increasing demand and adoption of robotic technology during and postpandemic COVID-19 in healthcare sector. The benefits to the society and engineering managers, and challenges in implementing robotic technology in the healthcare sector are provided at the end of this article before the paper ends with a concise conclusion. © 1973-2011 IEEE.
ISSN:3608581
DOI:10.1109/EMR.2023.3266604