Communication Challenges in Private Finance Initiative Projects at Facilities Management Stage

Facilities management is one of the scopes of work under the Private Finance Initiative Projects. The success of the facilities management work depends on various factors. Communication is among the factor. This paper will highlight what are the challenges faced during the communication between the...

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Published in:IOP Conference Series: Earth and Environmental Science
Main Author: Kipli K.; Sidek N.; Mustapa F.D.; Jamaluddin S.Z.H.S.; Zaini F.
Format: Conference paper
Language:English
Published: Institute of Physics 2022
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85142258462&doi=10.1088%2f1755-1315%2f1067%2f1%2f012080&partnerID=40&md5=74dcb6c15b270bb6cb13a5cd535239ca
id 2-s2.0-85142258462
spelling 2-s2.0-85142258462
Kipli K.; Sidek N.; Mustapa F.D.; Jamaluddin S.Z.H.S.; Zaini F.
Communication Challenges in Private Finance Initiative Projects at Facilities Management Stage
2022
IOP Conference Series: Earth and Environmental Science
1067
1
10.1088/1755-1315/1067/1/012080
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85142258462&doi=10.1088%2f1755-1315%2f1067%2f1%2f012080&partnerID=40&md5=74dcb6c15b270bb6cb13a5cd535239ca
Facilities management is one of the scopes of work under the Private Finance Initiative Projects. The success of the facilities management work depends on various factors. Communication is among the factor. This paper will highlight what are the challenges faced during the communication between the client and facilities management managers in UiTM projects and also ways to overcome the challenges. The research is carried out by using the qualitative method. The interviews were done with the engineers and facilities managers. From the interviews, the challenges are the breakdown of communication, human error, lack of understanding, time-consuming, and misunderstanding. deal with lack of understanding, it is best to deal with it through meeting or discussion, inspecting the real problem, and issuing a letter or reminder. To sum up, these strategies are being used because to clarify the root cause of the lack of understandings and to get rid of disputes that happen between both parties. To ensure smooth communication when conveying information during the operational and maintenance, the following item suggested being done by the respondents; verification from the end-user, conducting a technical meeting, followingthe procedure in executing works, and having a good relationship between both parties. To improve communication, the suggestion is the use of the mobile application, integrated system, roles of the concessionaire in understanding the Concession Agreement, minimize human error and improvement of CFMS as well as preferably direct communication using instant messages. © 2022 Institute of Physics Publishing. All rights reserved.
Institute of Physics
17551307
English
Conference paper
All Open Access; Gold Open Access
author Kipli K.; Sidek N.; Mustapa F.D.; Jamaluddin S.Z.H.S.; Zaini F.
spellingShingle Kipli K.; Sidek N.; Mustapa F.D.; Jamaluddin S.Z.H.S.; Zaini F.
Communication Challenges in Private Finance Initiative Projects at Facilities Management Stage
author_facet Kipli K.; Sidek N.; Mustapa F.D.; Jamaluddin S.Z.H.S.; Zaini F.
author_sort Kipli K.; Sidek N.; Mustapa F.D.; Jamaluddin S.Z.H.S.; Zaini F.
title Communication Challenges in Private Finance Initiative Projects at Facilities Management Stage
title_short Communication Challenges in Private Finance Initiative Projects at Facilities Management Stage
title_full Communication Challenges in Private Finance Initiative Projects at Facilities Management Stage
title_fullStr Communication Challenges in Private Finance Initiative Projects at Facilities Management Stage
title_full_unstemmed Communication Challenges in Private Finance Initiative Projects at Facilities Management Stage
title_sort Communication Challenges in Private Finance Initiative Projects at Facilities Management Stage
publishDate 2022
container_title IOP Conference Series: Earth and Environmental Science
container_volume 1067
container_issue 1
doi_str_mv 10.1088/1755-1315/1067/1/012080
url https://www.scopus.com/inward/record.uri?eid=2-s2.0-85142258462&doi=10.1088%2f1755-1315%2f1067%2f1%2f012080&partnerID=40&md5=74dcb6c15b270bb6cb13a5cd535239ca
description Facilities management is one of the scopes of work under the Private Finance Initiative Projects. The success of the facilities management work depends on various factors. Communication is among the factor. This paper will highlight what are the challenges faced during the communication between the client and facilities management managers in UiTM projects and also ways to overcome the challenges. The research is carried out by using the qualitative method. The interviews were done with the engineers and facilities managers. From the interviews, the challenges are the breakdown of communication, human error, lack of understanding, time-consuming, and misunderstanding. deal with lack of understanding, it is best to deal with it through meeting or discussion, inspecting the real problem, and issuing a letter or reminder. To sum up, these strategies are being used because to clarify the root cause of the lack of understandings and to get rid of disputes that happen between both parties. To ensure smooth communication when conveying information during the operational and maintenance, the following item suggested being done by the respondents; verification from the end-user, conducting a technical meeting, followingthe procedure in executing works, and having a good relationship between both parties. To improve communication, the suggestion is the use of the mobile application, integrated system, roles of the concessionaire in understanding the Concession Agreement, minimize human error and improvement of CFMS as well as preferably direct communication using instant messages. © 2022 Institute of Physics Publishing. All rights reserved.
publisher Institute of Physics
issn 17551307
language English
format Conference paper
accesstype All Open Access; Gold Open Access
record_format scopus
collection Scopus
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