The role of ombudsman: Resolving financial disputes in Malaysia
The paper highlights the establishment of the Ombudsman for Financial Services (OFS) in Malaysia as a good alternative avenue for the equitable settlement of disputes regarding financial services. It has been operating since 2016. However, its accessibility to reach wider financial consumers is rest...
| Published in: | Conflict Resolution Quarterly |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
John Wiley and Sons Inc
2022
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85141449375&doi=10.1002%2fcrq.21366&partnerID=40&md5=ccfc09050fcafb97b3395aa566b963ab |