Hotel Workplace Environment, Millennial Culture and Graduates Career Commitment: An Empirical Investigation

• Published in: Journal of Quality Assurance in Hospitality and Tourism
• Main Author: Ferdian F.; Zahari M.S.M.; Hanafiah M.H.; Patah M.O.R.A.
• Format: Article
• Language: English
• Published: Routledge 2024
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85136512844&doi=10.1080%2f1528008X.2022.2112806&partnerID=40&md5=dd5c2a187d6402f66398052b938848b9

This paper investigates the influence of the hotel industry workplace environment and the moderating effect of Millennial culture on graduates’ career commitment. The study population was among the hospitality graduates working at five-star hotels in Indonesia. The graduate’s responses were tapped using a quantitative approach. The proposed model is analyzed through the Partial-least Square-Structural Equation Modeling (PLS-SEM) assessment. The study findings revealed that the Millennial hospitality graduates’ commitment to a career in the hotel industry is strongly related to the working hours, working environment, and salary. However, career advancement opportunities are insignificant predictors of career commitment. Interestingly, the Millennial culture is manifestly found as an insignificant moderating factor in explaining the relationship between Millennial graduates’ perception of the hotel industry workplace environment and their career commitment. These findings advance the understanding of how modern graduates’ perception of the hotel industry’s hallmark workplace environment can influence their career commitment. © 2022 Taylor & Francis Group, LLC.