Students' Satisfaction towards Academic Advising Service

Effective academic advising service has been found to bring positive benefits to educational institutions to increase students' retention rates and graduation. This study sought to find the essential attributes in public university academic advising service in UiTM Pasir Gudang campus, Malaysia...

Full description

Bibliographic Details
Published in:Asian Journal of University Education
Main Author: Ismail A.; Roslan L.; Ismail H.B.; Salleh N.A.M.
Format: Article
Language:English
Published: UiTM Press 2021
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85135443166&doi=10.24191%2fajue.v17i3.14497&partnerID=40&md5=267a5f352f7891c6735c4ce3efe18b26
id 2-s2.0-85135443166
spelling 2-s2.0-85135443166
Ismail A.; Roslan L.; Ismail H.B.; Salleh N.A.M.
Students' Satisfaction towards Academic Advising Service
2021
Asian Journal of University Education
17
3
10.24191/ajue.v17i3.14497
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85135443166&doi=10.24191%2fajue.v17i3.14497&partnerID=40&md5=267a5f352f7891c6735c4ce3efe18b26
Effective academic advising service has been found to bring positive benefits to educational institutions to increase students' retention rates and graduation. This study sought to find the essential attributes in public university academic advising service in UiTM Pasir Gudang campus, Malaysia, which may be used to improve the service provided to the students. Quantitative research was conducted using a questionnaire adapted from Parasuraman's SERVQUAL model with a sample size of 221. The study aimed to examine the relationship between service quality dimensions and students' satisfaction. Descriptive statistics, correlation, and multiple regression analysis were used to analyse the questionnaires. Multiple regression analyses results showed reliability and empathy were two dimensions that had significant relationship with students' satisfaction. The results also demonstrated a statistical difference in academic advising service satisfaction among the students according to their years of study and meeting frequency with advisors. The findings of this study may be valuable for the institution to understand the factors that are most significant to further improve the students' satisfaction level in academic advising service. © 2021. All Rights Reserved.
UiTM Press
18237797
English
Article
All Open Access; Gold Open Access
author Ismail A.; Roslan L.; Ismail H.B.; Salleh N.A.M.
spellingShingle Ismail A.; Roslan L.; Ismail H.B.; Salleh N.A.M.
Students' Satisfaction towards Academic Advising Service
author_facet Ismail A.; Roslan L.; Ismail H.B.; Salleh N.A.M.
author_sort Ismail A.; Roslan L.; Ismail H.B.; Salleh N.A.M.
title Students' Satisfaction towards Academic Advising Service
title_short Students' Satisfaction towards Academic Advising Service
title_full Students' Satisfaction towards Academic Advising Service
title_fullStr Students' Satisfaction towards Academic Advising Service
title_full_unstemmed Students' Satisfaction towards Academic Advising Service
title_sort Students' Satisfaction towards Academic Advising Service
publishDate 2021
container_title Asian Journal of University Education
container_volume 17
container_issue 3
doi_str_mv 10.24191/ajue.v17i3.14497
url https://www.scopus.com/inward/record.uri?eid=2-s2.0-85135443166&doi=10.24191%2fajue.v17i3.14497&partnerID=40&md5=267a5f352f7891c6735c4ce3efe18b26
description Effective academic advising service has been found to bring positive benefits to educational institutions to increase students' retention rates and graduation. This study sought to find the essential attributes in public university academic advising service in UiTM Pasir Gudang campus, Malaysia, which may be used to improve the service provided to the students. Quantitative research was conducted using a questionnaire adapted from Parasuraman's SERVQUAL model with a sample size of 221. The study aimed to examine the relationship between service quality dimensions and students' satisfaction. Descriptive statistics, correlation, and multiple regression analysis were used to analyse the questionnaires. Multiple regression analyses results showed reliability and empathy were two dimensions that had significant relationship with students' satisfaction. The results also demonstrated a statistical difference in academic advising service satisfaction among the students according to their years of study and meeting frequency with advisors. The findings of this study may be valuable for the institution to understand the factors that are most significant to further improve the students' satisfaction level in academic advising service. © 2021. All Rights Reserved.
publisher UiTM Press
issn 18237797
language English
format Article
accesstype All Open Access; Gold Open Access
record_format scopus
collection Scopus
_version_ 1809677597266673664