| Summary: | Mobile government (m-government) refers to the utilization of wireless and mobile technologies such as mobile phones as a new channel to deliver public services to all parties involved in e-government including citizens. The main objective of this study is to examine the personal characteristics and attitudes of m-government adopters and non-Adopters. Several factors that influence the use of m-government services were investigated including performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, innovativeness, self-efficacy, trust in government, internet, variety and quality of services, and behavioral intention. A total of 512 Yemeni citizens were randomly surveyed including 377 (73.6%) adopters and 135 (26.4%) non-adopters. The statistical analysis revealed a significant characteristic difference between m-government adopters and non-Adopters. For instance, innovativeness and behavioral intention were found to be the strongest predictors of the adopters' behavioral use of m-government services. On the other hand, the variety and quality of service were found to be the most significant determinant for the non-Adopters group. Moreover, facilitating conditions were found to play an important role in shaping the adopters' Use Behaviour, whereas the same factor did not have any significant impact on a non-Adopters group of participants. Implications of the results are discussed. © 2021 IEEE.
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