Identification of Successful Delivery Factors for Stakeholder Management in Public-Private Partnerships Projects in Malaysia
Public-Private Partnerships (PPP) have been common in civil engineering works involving public and private sectors. PPP manages complex projects and involves multiple stakeholders. Stakeholders in the PPP project need to be properly managed to achieve project goals, minimise risk, and accommodate st...
Published in: | International Journal of Sustainable Construction Engineering and Technology |
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Penerbit UTHM
2021
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2-s2.0-85127451157 Kaharuddin S.K.; Adnan H.; Baharuddin H.E.A. Identification of Successful Delivery Factors for Stakeholder Management in Public-Private Partnerships Projects in Malaysia 2021 International Journal of Sustainable Construction Engineering and Technology 12 3 special issue 10.30880/ijscet.2021.12.03.024 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85127451157&doi=10.30880%2fijscet.2021.12.03.024&partnerID=40&md5=94b40098637e28d67994a6818bc1c1d9 Public-Private Partnerships (PPP) have been common in civil engineering works involving public and private sectors. PPP manages complex projects and involves multiple stakeholders. Stakeholders in the PPP project need to be properly managed to achieve project goals, minimise risk, and accommodate stakeholders' interest. Poor management of stakeholder could lead to project failure. Hence, this paper aims to identify stakeholder management's success factors towards successfully delivering PPP infrastructure projects in Malaysia. A quantitative approach via questionnaires survey was conducted on 70 respondents from multiple stakeholders' backgrounds, namely public authority, consultants, contractors, and financiers involved in PPP infrastructure projects in Malaysia. The survey was provided to the respondents with a list of the success factors. The responders were asked to rate the success factors contributing to successful delivery factors for stakeholder management based on the scale provided. The result concluded from four (4) stages of stakeholder engagement: stakeholder analysis, stakeholder engagement, stakeholder management action plan, and monitoring. A list of success factors for successful stakeholder management was developed by showing the relationship between stakeholder management and success factors. This component encapsulated the success factors perceived as the success factors contributing to the successful delivery of stakeholder management in Malaysia. The finding highlights on four (4) stakeholder management issues that need to be focused in PPP infrastructure projects. These include the need for a good stakeholder management process, the strategy to engage the stakeholders through clear and honest communication, a proper project communication plan to oversee overlapping in the process, and to monitor relationships of stakeholders during operations. © Universiti Tun Hussein Onn Malaysia Publisher’s Office. Penerbit UTHM 21803242 English Article All Open Access; Gold Open Access |
author |
Kaharuddin S.K.; Adnan H.; Baharuddin H.E.A. |
spellingShingle |
Kaharuddin S.K.; Adnan H.; Baharuddin H.E.A. Identification of Successful Delivery Factors for Stakeholder Management in Public-Private Partnerships Projects in Malaysia |
author_facet |
Kaharuddin S.K.; Adnan H.; Baharuddin H.E.A. |
author_sort |
Kaharuddin S.K.; Adnan H.; Baharuddin H.E.A. |
title |
Identification of Successful Delivery Factors for Stakeholder Management in Public-Private Partnerships Projects in Malaysia |
title_short |
Identification of Successful Delivery Factors for Stakeholder Management in Public-Private Partnerships Projects in Malaysia |
title_full |
Identification of Successful Delivery Factors for Stakeholder Management in Public-Private Partnerships Projects in Malaysia |
title_fullStr |
Identification of Successful Delivery Factors for Stakeholder Management in Public-Private Partnerships Projects in Malaysia |
title_full_unstemmed |
Identification of Successful Delivery Factors for Stakeholder Management in Public-Private Partnerships Projects in Malaysia |
title_sort |
Identification of Successful Delivery Factors for Stakeholder Management in Public-Private Partnerships Projects in Malaysia |
publishDate |
2021 |
container_title |
International Journal of Sustainable Construction Engineering and Technology |
container_volume |
12 |
container_issue |
3 special issue |
doi_str_mv |
10.30880/ijscet.2021.12.03.024 |
url |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85127451157&doi=10.30880%2fijscet.2021.12.03.024&partnerID=40&md5=94b40098637e28d67994a6818bc1c1d9 |
description |
Public-Private Partnerships (PPP) have been common in civil engineering works involving public and private sectors. PPP manages complex projects and involves multiple stakeholders. Stakeholders in the PPP project need to be properly managed to achieve project goals, minimise risk, and accommodate stakeholders' interest. Poor management of stakeholder could lead to project failure. Hence, this paper aims to identify stakeholder management's success factors towards successfully delivering PPP infrastructure projects in Malaysia. A quantitative approach via questionnaires survey was conducted on 70 respondents from multiple stakeholders' backgrounds, namely public authority, consultants, contractors, and financiers involved in PPP infrastructure projects in Malaysia. The survey was provided to the respondents with a list of the success factors. The responders were asked to rate the success factors contributing to successful delivery factors for stakeholder management based on the scale provided. The result concluded from four (4) stages of stakeholder engagement: stakeholder analysis, stakeholder engagement, stakeholder management action plan, and monitoring. A list of success factors for successful stakeholder management was developed by showing the relationship between stakeholder management and success factors. This component encapsulated the success factors perceived as the success factors contributing to the successful delivery of stakeholder management in Malaysia. The finding highlights on four (4) stakeholder management issues that need to be focused in PPP infrastructure projects. These include the need for a good stakeholder management process, the strategy to engage the stakeholders through clear and honest communication, a proper project communication plan to oversee overlapping in the process, and to monitor relationships of stakeholders during operations. © Universiti Tun Hussein Onn Malaysia Publisher’s Office. |
publisher |
Penerbit UTHM |
issn |
21803242 |
language |
English |
format |
Article |
accesstype |
All Open Access; Gold Open Access |
record_format |
scopus |
collection |
Scopus |
_version_ |
1812871798844293120 |